Director, Business Operations, Global Real Estate Operations

Supporting regional offices across Canada, the United States, and Asia, the Global Real Estate (“GRE”) Operations team is accountable for developing and maintaining global policies and standards, tools and managing global processes and platform reporting, providing operational scale consistency and value for our regional investment teams.

The Director, Business Operations, within the GRE Operations team is responsible for efficiently developing, managing and communicating business unit operational policies and procedures, compliance and risk management programs, contract management and business continuity plans. The role reports to the Managing Director, Global Real Estate Operations, and actively coordinates with all functional groups within our business.

Manulife Investment Management (“MIM”) is the global wealth and asset management segment of Manulife Financial Corporation. MIM's global real estate platform provides investment solutions globally as part of its comprehensive private markets’ capabilities, offering core, core-plus, and value-add strategies.

MIM’s GRE team leverages its global platform and regional market knowledge to identify opportunities and drive results for its clients. As of September 30, 2024, its sustainably operated platform includes 90 million square feet of office, industrial, retail, and multifamily assets located across Canada, the United States, and the Asia Pacific region, with over $25 billion CAD of real estate (500+ properties). The team is expanding its capabilities to meet evolving market opportunities, building a strong and diverse global culture as an entrepreneurial investment manager.

Develop, own and lead implementation of GRE operational policies and procedures.

• Act as owner and subject matter expert on leasing policies, procurement policies, playbooks, and templates. Maintain an inventory of business until policies, procedures, and templates. Track timing and refresh dates of the policies, ensuring that policy owners are keeping policies up to date.
• Lead third-party manager oversight programs (e.g., annual tenant engagement survey, property management and leasing broker scorecards etc.)
• Develop and lead a process related to onboarding and offboarding of investments.
• Develop and lead a process related to onboarding of new ventures and funds. This includes development of a fund operational playbook and aligning accountabilities with the various functions within the business unit.
• Find opportunities to build efficiencies in operational processes and support change.

Manage business unit compliance and risk management programs.

• Responsible for collecting, organizing, and maintaining all business unit managed contracts, including master agreements, service contracts, and vendor agreements ensuring they are all easily accessible.
• Overall lead for response to internal audits on behalf of the GRE platform.
• Coordinate and oversee the external audit process as necessary.
• Responsible for the administration of the AML/ATF program within GRE to ensure compliance with all applicable internal MFC policies and external regional, federal, and state laws, regulations, and industry best practices (AML onboarding screening, monitoring and reporting requirements)
• Organize compliance reporting programs such as - anti-money laundering, privacy assessments and fraud risk assessments.
• Identify continuous improvement opportunities to enhance the efficiency and effectiveness of the AML/TF program.

Lead coordination of business unit managed contracting process and contract management. This includes working with key stakeholders to identify critical business processes, assess risks, and develop strategies for mitigating disruptions.

• Ensure the business managed procurement policy is followed by the GRE team and is adhering to the company’s third-party risk management standard. Train users on the standard and act as subject matter expert.
• Own and manage contracting and relationship with certain third-party vendor relationships.
• Develop business cases and obtain consensus for new contract types.
• Responsible for collecting, organizing, and maintaining all business unit managed contracts, including master agreements, service contracts, and vendor agreements ensuring they are all easily accessible.
• Maintains a centralized contract database or inventory system, where all relevant details of procurement contracts are recorded, including contract terms, renewal dates and pricing.
• Tracks contract renewal and expiry dates, proactively managing the process to ensure that the contract owners are renewing contracts timely or renegotiating rates as necessary.
• Responsible for receiving, reviewing, and processing invoices from vendors and suppliers in a timely and accurate manner. This involves verifying the accuracy of invoices, matching them to purchase orders and contracts, and ensuring that all necessary approvals are obtained before payment.

Business unit owner of the business continuity plan.

• This includes working with key collaborators to identify critical business processes, assess risks, and develop strategies for mitigating disruptions.
• Ensure that all employees are familiar with the business continuity plan, understand their roles and responsibilities during a crisis, and are prepared to implement the plan effectively.

Knowledge/Skills/Competencies/Education:

• Bachelor’s Degree in business, finance, accounting, or real estate management preferred.
• Minimum 10 years of experience, with minimum 5 year of experience within the investment management industry.
• Ability to work independently and prioritize deadlines.
• Advanced proficiency with Microsoft Excel. Experience with real estate accounting systems required, experience with Yardi, VTS and Anaplan a plus.
• Strong knowledge of real estate investment, asset management, accounting, and administration concepts. Experience working with real estate funds a plus.
• Ability to manage working with a range of collaborators to achieve objectives and deadlines. Ability to work as a team player and to develop strong working relationships across various groups and locations.
• Excellent influencing and communication skills. Sound analytical and problem-solving skills. Effective customer service and interpersonal skills. Strong organizational, time management and priority setting skills to meet tight deadlines.
• Strong analytical skills (both quantitative and qualitative). Strong risk assessment skills. Ability to compile, monitor, examine, and audit various financial, performance, and/or data reports for accuracy, integrity, and conformance to performance benchmarks. Strong organizational and prioritization skills.
• Ability to juggle competing priorities and work under pressure to meet demanding response times, all while paying strict attention to detail.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d’adaptation raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d’aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d’aménagement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

Région principale

Semaine de travail comprimée

L’échelle salariale devrait se situer entre

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.