Intermediate Cloud Engineer (AWS Connect)

The Opportunity

We are looking for an experienced and highly motivated Cloud Engineer to join Manulife the Global Retirement Team within Global Wealth and Asset Management Segment group.

We are seeking an enthusiastic applicant to join our team and play a key role in the successful implementation and support of AWS Connect and Contact Center modernization initiatives.

Our extensive operations in North America, Asia, and Europe allow us to serve a broad spectrum of clients, including institutional, retail, retirement, and wealth sectors. By joining our team, you will be contributing to a company that values the power of data and is committed to making a substantial impact in the world of finance.

Responsibilities

• Collaborating with Product and Technology teams to craft architecture that enables business and technology vision.
• Designing for both functional and non-functional qualities, including availability, resiliency, security, privacy, etc.
• Assisting the business in the scoping and planning of upcoming initiatives and roadmap items
• Participating in or leading in producing conceptual, solution, and component-level architectures and associated artifacts.
• Reviewing, advising, and providing feedback on architectures produced within and outside the team
• Business Process modeling and developing data driven solutions
• Pragmatic modernization and leading the end to end solution design and architecture for key company initiatives.
• Developing reference architecture and reference implementation patterns
• Mentoring and growing other technologists within the firm
• Contributing to or leading definition of standards, guidance, and points-of-view that enable engineers to thrive and cross-enterprise thinking to become the norm.
• Helping to develop new and revising governance processes to ensure alignment of a diverse set of technology projects with the enterprise target state vision.
• Presenting architecture and innovative ideas to executive leadership for the purposes of alignment and key decision making
• Connecting your business and technical insights to develop innovative proposals for evolving Manulife’s platforms, introducing new products or capabilities, or improving processes that benefit the firm or its customers.

How will you create impact?

This role offers the chance to join a dynamic team focused on a multi-year platform transformation, directly impacting the company's direction, customers, and industry. This is a fantastic opportunity to grow as an engineer, where you'll be building out GWAM AWS Connect build and support the team actively involved in designing, developing, testing, maintaining, and enhancing software applications within dynamic Agile squads.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• A minimum of 3 years of core programming experience in an enterprise environment utilizing Java
• Experience with AWS Connect and Contact Center modernization software engineering
• Demonstrated experience in designing, coding, testing, and supporting multiple AWS Connect implementations.
• Practical experience with integrating AWS Connect and Salesforce CTI.
• Experience in designing and implementing Framework and API / Service Layer such as NodeJS, Spring Boot (Rest Template, Feign Client, Zuul, Sleuth/Zipkin, Hystrix and Maven), Swagger, Stoplight.io, Node/Express.
• Proficiency with AWS native services that integrate with AWS Connect, including EC2, S3, Cloudwatch, Autoscaling, Lambda, Lex, Polly, Kinesis, RDS, Contact Lens, Contact Control Panel (CCP). and DynamoDB.
• Experience in Cloud PaaS and microservice architectures in Kubernetes and AWS
• Solid understanding of security protocols such as Oauth2, AuthN/AuthZ.
• Experience implementing multi-factor authentication, single sign-on and Identity management.
• Experience implementing Infrastructure as Code (IaC) and configuration management tools such as AWS CloudFormation, AWS CDK, Ansible, Chef, and Terraform.
• Understanding of the AWS Well-Architected Framework and experience establishing new AWS environments or modifying existing ones to align with AWS WAF.
• Knowledge of TekVision or Cyara automated testing of call flows and call experience.
• Knowledge in SonarQube, Fortify and Snyk
• Experience in Agile scrum methodologies and experience of working in an Agile team
• Nice to have: Experienced in grasping high level solution architecture and with API engineering and integration

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.