National Director, Retail Accounts

The National Director of Retail Accounts is responsible for the support and execution of the retail accounts strategy. The role is focused on growing insurance sales through strategic directives to maximize our opportunities and ensuring efficient and effective support models. This role will be part of the leadership team and will be accountable for helping to drive our leadership, performance management and employee engagement initiatives. Acting a key bridge between our Retail Accounts and the Head of Retail Accounts and Business Development, excellence in communication and partnership with the following teams is essential for success:

· Sales Leadership team (RDLT)

· Distributors and Advisors

· Distributor Relationship management team

· Contracting, Compliance, Compensation departments

· Sales Training & Development

· Product and Marketing

· Retail Sales Intelligence

· Underwriting

· Professional Services

Responsibilities

Retail Account Oversight

• Manage and oversee components of our retail account strategy

· Coordinate and manage firm override and compensation

· Effective management and coordination of the marketing allowance program

· Key resource for RVPs on retail account issues

• Coordinate and identify firm and principal communication

• Manage and coordinate NAC product approvals

• Be responsive to field readiness, as it applies to retail accounts

Leadership in Sales Support and Strategy

• Develop, execute, and implement strategies to help the Insurance Sales team drive forward key initiatives with our retail accounts

· Coordinate National firm events (ie: HUB days, IDC University, Insurance Specialist meetings)

· Develop impactful “Guiding Principals” for the Insurance Sales team

· Deliver national distributor and back-office training

· Organize wholesaler calls focused on specific firms

• Collaborate with HO to launch effective products and marketing initiatives.

• Leverage your deep product and industry knowledge with internal business partners to co-create effective sales presentations and materials

• Assist with the development of creative communications strategies focused on the Sales teams of our distributors

• Review and Enhance Sales Reporting for maximum impact

• Develop consistent RVP Firm review packages/material support

• Proactively identify opportunities and activities to support our RVPs, distributors and their advisors

Account Management

• Dedicated account leadership for a selected number of firms

• Effective onboarding of new firms

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• Post-secondary education, preferably in business

• 8 to 10 years of experience in the financial services industry with a deep knowledge of Individual Insurance products and sales strategies

• Working towards of have obtained CFP, CLU, CHFC, CHS designations

• Excellent understanding of Manulife insurance and living benefit products, concepts, administration, systems & value proposition

• Extensive knowledge of the financial services industry and distribution in Canada

• In-depth understanding of the competitive environment and its impact on participants

• Proven budget and business planning experience

• Understanding of other financial products including investments, banking solutions, group pension, and group benefit products

• Excellent communication and public speaking skills

• Excellent influencing, training and coaching skills

• Strong Excel and PowerPoint skill

• Excellent communication, written and presentation skills with the ability to communicate effectively with sales leaders

• Networking, negotiation and influencing skills; not afraid to ask for the business.

• Strong capabilities in seeing opportunities to drive results

• Demonstrated ability to be flexible and exercise judgment in a changing environment

• Detail and planning orientation required

• Continual forward thinking and seeing around corners

• Being able to keep up in a fast paced environment, and make good business decisions quickly

• Communicating tough messages

• Need for a vehicle for face to face client meetings

• Regular travel and demanding schedule

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

• We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.