Ops Resilience Specialist

The Opportunity

The Data Operational Resilience Specialist is responsible for the development of the Global Data Technology’s approach to ensure data resilience readiness, maintain and enhance crisis management, business continuity and operational resilience practice, ensuring that it is fit for purpose and addresses the key risks of crisis and business disruptions! In this role, the incumbent will develop a sound approach to business continuity and operational resilience working within the risk and controls framework, balancing the needs of the business, and Operational Risk Management (ORM) standards and maintain regulatory compliance.

Responsibilities

• Interpret Business Continuity and Operational Resilience regulations, legislation, publications, policies, rules, and guidance and optimally incorporate the same into Global Data Technology's strategy and plans along with education for key collaborators and partners
• Responsible for supporting the creation and maintenance of sound crisis response and business continuity management and operational resilience plans
• Develop BCM/DR/Resilience roadmap for key functions across our business,
• Establish process/procedures, cost analysis and controls in partnership with key partners from ORM, ETS and EDL Operations team
• Coordination of and support for business continuity planning across recovery teams to sustain critical data services in the event of a crisis
• Design, implement and lead coordinated business continuity, disaster recovery and scenario testing exercises annually at a minimum
• Maintain, manage, and educate Global Data Technology team members on Incident and Crisis Management Plans
• Lead reportable event process, taking an active role on supervising EDL incident management performance, gathering information to support ORM operational event management process
• Develop and maintain the data resilience supervising dashboard to provide senior leadership a single pane of glass operational resilience review at all time

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Demonstrated experience in leading or developing business continuity or operational resilience plans and programs in the Insurance or Financial Industry
• Extensive knowledge of Crisis Management, Business Continuity, Disaster Recovery and Operational Resilience general risk profiles
• Experienced knowledge of Business Continuity Management as the sole BCM domain expert
• Knowledge of methods, systems, and applicable legislative requirements for Crisis Management, Business Continuity and Operational Resilience
• 8+ years’ experience in Information Technology, Cybersecurity or Information Security environment
• Industry recognized certification (DRI/ABCP/CBCP/MBCI)
• Solid understanding of information systems, cloud technology/platforms (Hadoop, Azure Cloud), and operation procedures in accordance with established corporate security standards
• Previous experience working in a large insurance, financial institution or other regulated industries
• Broad based knowledge of general insurance operations is an asset
• Good communication, organization and project management skills
• Positive attitude with the ability to collaborate with geographically and culturally diverse multi-functional teams
• Exceptional interpersonal, relationship management and partnership skills

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.