Supervisor, Microsoft Licensing Operations

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

Are you an experienced leader with a passion for operational excellence and team development? We are looking for a dynamic Supervisor for our Microsoft Licensing Operations team to help create an outstanding customer experience.

What you’ll do:

As our Supervisor, you will:

• Coach and develop team members through regular one-on-one meetings.
• Build a cohesive team that consistently meets deliverables.
• Align team efforts with broader business goals.
• Enhance team knowledge and camaraderie through regular meetings and communications.
• Resolve issues related to operations, staffing, and workflow management.
• Facilitate feedback sessions, set goals, and support team objectives.
• Act as an escalation point for team or process issues.
• Stay updated on best practices and regulatory standards in licensing management.
• Identify and pursue personal development opportunities.
• Foster collaboration between the Microsoft Operations team and other departments.
• Communicate effectively with key stakeholders and senior management.

Operational Strategy, Execution, and Effectiveness

• Oversee timely, accurate, and compliant processing of all licensing contracts and order fulfillment.
• Meet productivity, quality, and goal accomplishments by managing team performance to achieve established KPIs.
• Implement process improvements to meet and exceed customer commitments and service levels.
• Conduct ongoing audits of processes and systems to ensure efficiency and effectiveness.
• Create and maintain training plans related to partner and internal training and knowledge management content.

Business Management

• Ensure teams are delivering on operational metrics and scorecards.
• Drive operational and cost improvements through process and system enhancements.
• Assist in developing a prioritized roadmap for system enhancements aligned with department and corporate IT strategy.
• Identify risks and implement risk management strategies for all processes managed by Licensing Operations.
• Provide functional advice to internal client groups and cross-departmental managers.
• Work closely with the Program and Partner Enablement Manager to address critical partner issues and drive improvements.
• Stay current on industry trends and use information to make relevant recommendations for licensing practices.

What you’ll bring to the table:

• Up to 5 years of experience in the technology industry or related licensing/operational roles.
• Substantial experience in operations, licensing program management, and analytics.
• Post-secondary education from a college or university.
• Professional designation or certification in business improvement, project management, etc. is an asset
• Business improvement experience and skills; a Six Sigma Belt or similar certification is an asset.

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6312
EoE/M/F/Vet/Disability

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