Support Engineer

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

We are looking for a Support Engineer (Azure and Google) to join our experienced and highly regarded Managed Services Operations team in Oakville to help support services based around Azure. The role will require a mix of technical excellence, strong communication, customer service skills and IT service management process knowledge.

Softchoice’s Managed Service division is a world class practice that has been operating for over fifteen years and currently ranks 5th world-wide according to MSPMentor and #1 Managed Service Provider in Canada. We offer the opportunity for you to work with a diverse portfolio of clients and their technical teams to support and improve their IT business solutions and allow you to learn and grow along the way.

What you’ll do:

• As a Support Engineer, will be responsible for managing and supporting the organization's hybrid cloud infrastructure based on Microsoft Azure Stack HCI. This role requires deep technical knowledge of Azure Stack HCI, hyper-converged infrastructure, and related Microsoft technologies Google Cloud Platform.
• Analyze and troubleshoot complex technical support incidents and problems for our clients.
  Document, implement and test changes in accordance with Change Management procedures.
  Pick up on gaps in our existing or incoming services, processes or methods and self-start towards solutions.
• Monitor and analyze customer’s environments, providing recommendations for continuous improvement and optimization of technology investments
  Escalate potential problems and client support issues to management or third-party vendors as per SLA contract.
  Maintain and improve technical documentation associated with supported client environments.
  Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities.

What you’ll bring to the table:

• A deep understanding of Azure and GCP IaaS/PaaS platform.
• Manage, maintain, and support the Azure Stack HCI infrastructure, including the creation, deployment, and administration of virtual machines, storage, and networking components.
• Experience with Windows and Linux Server Operating Systems.
• Knowledge or desire to develop skills and knowledge related to IaaS/PaaS platforms, such as GCP or AWS.
• Strong, hands-on experience with Azure and GCP cloud solutions.
• The ideal candidate will have experience with a variety of Microsoft technologies, including Windows Server, Hyper-V, and Storage Spaces Direct (S2D).
• Should be ready to take Priority and Critical challenges related Azure Infrastructure and GCP
• Monitor, manage and maintain day to day activities of Azure environments, respond and address system alerts, notifications.
• Assist in daily administration and operational activities including monitoring, support, and maintenance of Azure workloads.
• Participate in incident response activities and remediation efforts and should be able to deliver mentorship sessions related to Security and Governance in Azure Platform recommendations.
• Should have good in-depth knowledge in Azure platform cost management and have hands on experience in Microsoft CSP and EA Programs
• Should be able to adopt 3rd party platform tools like CloudHealth Tanzu for Logic Monitor for daily operations.
• Hands-on with Azure Stack HCI performance and identify potential problems
• 5+ years’ experience supporting clients (Internal or external) via phone, email, or desk side
• Azure related certifications.
• Experience with security principles in Azure, Creating and Deploying ARM templates, ability to PowerShell scripts when required.
• Nice to have: Terraform, Infrastructure as Code (IaC) tool knowledge
• ITIL Certification is good to have.
• Experience working within a 24x7 technical support environment.

Fluency in English is required for this position, as the candidate will have to collaborate daily with unilingual English-speaking colleagues and clients outside Quebec.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
Flexibility: Plan your workdays in a way that suits you best
Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years
Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6064

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