Inside Sales Representative, Renewals

SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of winning sales team.

As the Inside Sales Specialist on our team, you will be responsible for providing a positive customer experience leveraging the SOTI sales model and maximizing revenue and margin generation. You will have detailed understanding of our products and services and create opportunity within our existing account base throughout a defined region. You will engage primarily via telephone and respond to high volume of inbound and outbound calls/emails.

Responsibilities:

• Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI
• Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account
• Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs
• Collect customer information, provide product information directly to customers and SOTI partners
• Provide feedback from customers to appropriate personnel within SOTI
• Plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue
• Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions
• Maintain regular contact with key influencers and build and strengthen the customer relationship
• Manage pipeline and forecast accordingly
• Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategy
• Maintain in-depth product, industry trend and technical knowledge

Qualifications

• 1+ year experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience is desirable but not essential
• Experience of Salesforce desirable but not essential
• Passion for technology and aptitude to learn new technologies
• Strong phone presence and experience in a high-volume customer interaction environment
• Proficient interpersonal, communication, and computer skills
• Basic knowledge in mobile technology - Desirable
• Ability to excel in a team-oriented, collaborative, and fast-paced environment
• A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Attention to detail in all areas of work with strong problem identification and problem resolution skills
• Excellent communication skills in English
• Proficiency in additional languages would be a strong asset

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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.