Spécialiste hypothécaire mobile

• Identify client life and financial goals, potential barriers, provide recommendations, and ongoing relationship / portfolio management
• Requires broad general knowledge of all other products in order to identify cross-sell opportunities and/or refer customer to internal Bank partners
• Provide ongoing comprehensive reviews of clients financial circumstances and create long-term relationships by providing financial planning expertise and ongoing services.
• Create a legendary customer experience at every interaction and deliver a positive First Impression by engaging customers in a range of sales, service and informational conversations
• Provide sound advice to customers and look for ways to contribute to the ongoing improvement of the overall customer experience
• Understand the market and mortgage lending industry within portfolio, to ensure value-added reporting and analysis is provided to your team and partners while mitigating risk to the Bank
• Proactively obtain expert knowledge of TD mortgage lending products and sound knowledge of products
• Ensure customer problems are handled professionally, escalating issues to management when necessary
• Refers business to One TD Partners
• Build and exhibit sales skills and credit knowledge and partner effectively within TD's employee-focused culture
• Work closely with District Manager to make sales calls and conduct monthly coaching sessions

SHAREHOLDER

• Contribute toward the achievement of sales and business development objectives by meeting or exceeding individual monthly sales targets of home financing products, investments and services
• Proactively promote TD’s image within the business community through participation and leadership in community business groups, professional networking events, initiatives, fundraisers, etc.
• Support the development and implementation of reporting and processes in a compliant manner, adhering to guidelines established by business unit leadership, internal and external advisors, Audit, Risk, OSFI, and other governing bodies
• Understand the market and/or mortgage lending industry within portfolio, to ensure value-added reporting and analysis is provided to your team and partners while mitigating risk to the Bank
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
• Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk activities as necessary
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
• Adhere to internal policies/procedures and applicable regulatory guidelines and keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Complete all compliance training and attestations within required timelines
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
• Support the team by continuously enhancing knowledge/ expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions
• Contribute to a fair and positive working environment that supports a diverse workforce
• Participate in team meetings, employee surveys, action planning, and training sessions
• Contribute to the success of the team by willingly assisting others in the completion of assigned duties, provide training, coaching and/or guidance as appropriate.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

• Professional role with a focus on providing business development, customer relationship management and/ or sales advisory support within their own area of specialty
• Specialized knowledge and understanding of all types of RESL products i.e. mortgages and Flex Lines, services, features and be able to provide expertise on both traditional and specialized deals
• Understands key business and customer drivers and processes in the context of own work
• Sound knowledge of assigned customers needs, the competitive landscape and broader market factors
• Coordinates activities and timelines across multiple teams to ensure customer needs are met
• Executes a moderately complex sales or account management process, focusing on features selling and customer data gathering
• Investigates and analyzes possible alternative solutions and approaches based on documentation of the customer fact pattern
• Impacts sales achievement of their own and related teams
• Simplifies information to customers, clarifies unique situations and leads coordination of information to ensure service and standards are met
• Work performed under management guidance and supervision
• May identify and contribute to problem resolution
• Generally reports to a District Manager

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree or community college diploma
• Minimum 3 years of experience working directly in a client facing, sales or relationship focused role
• Product Knowledge in Real Estate Secured Lending (RESL)