Description
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.
The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.
-- Key Responsibilities:
Ensures Customer Satisfaction
- Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
- Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line
- Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
- Observe associates and work activity, ensuring appropriate staffing levels to meet business needs
- Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility Leading the Front End
- Communicate goals, priorities, and directions from store leadership to associates
- Ensure the parking lot is shoppable and free of debris
- Engage back-up cashiers as necessary and assign them to predetermined registers
- Operate cash machines and train cashiers accordingly
- Assist guards for cash collection Maintains Safety, Security and Shrink Mitigation
- Follows all Safety and Loss Prevention policies and procedures.
- Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.
Competencies:
- Customer Focus
- Time Management
- Promotes Teamwork
- Problem Solving
- Communicates Effectively
Skills:
- Interpersonal Skills
- Cash Handling
- Leadership Skills
- Attention to Detail
Direct Manager/Direct Reports:
- Front End Supervisor
Travel Requirements:
- None
Physical Requirements:
- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Hybrid Work:
- Dependent
Working Conditions:
- Working within a flexible schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education:
- Highschool Diploma or Equivalent
Minimum Years of Work Experience:
- 1 to 2 years Retail or Cash experience an asset
Minimum Leadership Experience:
- Minimum 1 year leading people
Certifications:
- NA
Other Requirements/Assets:
- NA
