Description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor, other associates in their department as well as other sales departments (e.g., IMAs, and the Front-end Associates to ensure customers' needs are met.
Key Responsibilities:
Provides fast, friendly service
Actively seek out customers on the racetrack and in the aisles
Offer a friendly greeting, smile, and make eye contact with customers
Ask open ended questions about customers' projects in order to
determine their needs and level of expertise
Show enthusiasm with the customer
When necessary, handle several customers at once
Thank customers for shopping at The Home Depot
Follow up with customers via telephone when appropriate
Is knowledgeable about products and services offered by The Home Depot
Answer questions about merchandise for the customers' level of
expertise
Escort customers to appropriate merchandise, no matter what
department
Describe features and benefits of merchandise
Explain the steps needed to complete projects and the products needed
Assist customers with special orders and installed sales
Acquire beginner product knowledge in adjacent departments
Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint
Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk
Has knowledge of other HD companies and how to best recommend
them
Direct Manager/Direct Reports:
Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
The warehouse environment can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes
Floors around work area may become slippery during wet weather conditions
May have to handle merchandise and work with tools with sharp edges
Passing forklifts emit gas fumes
Tools, supplies and related merchandise may contain hazardous materials
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Physical Job Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
Requires the ability to move around the store and maneuver merchandise when necessary
Responding to public address system announcements
Requires ability to respond to customer service calls, personal pages and general information announcements
Moving and Standing
Requires moving around the store to assist Customers
Identifying and reading reports, tickets and UPC labels
Requires recognizing, identifying and using merchandise and necessary reports
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
0 to 2 years Home Depot experience
2 to 4 years Retail or Trade experience
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
No additional education
Minimum Years of Work Experience:
0
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Quality Service - Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance
Product Knowledge - Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs
Solutions - Seeks to fully understand the customers' needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer's need is met
Respect - Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot
Project Focus - Asks customers about their project and provides appropriate related items and services for total project, sells the whole project
Selling Skills - Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers' concerns; executes "Good, Better, Best" strategy
Lire la suite
Position Purpose:
Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor, other associates in their department as well as other sales departments (e.g., IMAs, and the Front-end Associates to ensure customers' needs are met.
Key Responsibilities:
Provides fast, friendly service
Actively seek out customers on the racetrack and in the aisles
Offer a friendly greeting, smile, and make eye contact with customers
Ask open ended questions about customers' projects in order to
determine their needs and level of expertise
Show enthusiasm with the customer
When necessary, handle several customers at once
Thank customers for shopping at The Home Depot
Follow up with customers via telephone when appropriate
Is knowledgeable about products and services offered by The Home Depot
Answer questions about merchandise for the customers' level of
expertise
Escort customers to appropriate merchandise, no matter what
department
Describe features and benefits of merchandise
Explain the steps needed to complete projects and the products needed
Assist customers with special orders and installed sales
Acquire beginner product knowledge in adjacent departments
Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint
Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk
Has knowledge of other HD companies and how to best recommend
them
Direct Manager/Direct Reports:
Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
The warehouse environment can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes
Floors around work area may become slippery during wet weather conditions
May have to handle merchandise and work with tools with sharp edges
Passing forklifts emit gas fumes
Tools, supplies and related merchandise may contain hazardous materials
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Physical Job Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
Requires the ability to move around the store and maneuver merchandise when necessary
Responding to public address system announcements
Requires ability to respond to customer service calls, personal pages and general information announcements
Moving and Standing
Requires moving around the store to assist Customers
Identifying and reading reports, tickets and UPC labels
Requires recognizing, identifying and using merchandise and necessary reports
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
0 to 2 years Home Depot experience
2 to 4 years Retail or Trade experience
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
No additional education
Minimum Years of Work Experience:
0
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Quality Service - Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance
Product Knowledge - Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs
Solutions - Seeks to fully understand the customers' needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer's need is met
Respect - Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot
Project Focus - Asks customers about their project and provides appropriate related items and services for total project, sells the whole project
Selling Skills - Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers' concerns; executes "Good, Better, Best" strategy
