Risk Management Coordinator

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Position Overview:
Reporting to the Director, Privacy and Risk Management, the incumbent is a strong, independent resource; a team player who is proactive, flexible as well as competent in determining priorities, exercising judgement and discretion with confidential information with strong organizational, investigative, fact finding and problem solving skills.

Responsibilities:

HIROC Insurance:

• Completes and updates annual insurance for all SHN sites

• Develops process for obtaining certificates of insurance on an ad hoc basis (e.g. requests from Foundation, programs and individual staff members)

• Prepares reports

Legal Affairs:

• Files actual or potential claims with insurers

• Liaises with various SHN department to gather required information for legal cases

• Collaborates with SHN leadership to prepare staff to meet with adjuster/lawyers

• Collaborate with the Director and Manager, outside counsel, and staff to accumulate information required for files

• Prepares weekly and/or monthly reports

• Develops standard work for med legals

• Develops, monitors and reports on key performance indicators and key risk indicators

Product Recalls:

• Works collaboratively with risk management leadership to develop formal product recall process

• Review product recalls on a daily basis and manages them with key stakeholders

• Reviews follow up and submits to initiator of product recalls

• Develops metrics on process

Risk Management Activities:

• Assists in development and implementation of the Enterprise Risk Management (ERM) process

  • Provides support to new staff and Chiefs on the ERM process

  • Works collaboratively with risk leadership on the review process for ERM

  • Prepares reports for local leaders

  • Works in collaboration with risk leadership to develop reports for SLT and The Board

  • Develops standard work for ERM

  • Develops, monitors and reports on key performance indicators and key risk indicators

• Assists in development and implementation of the Legislative Compliance management (LCM) process

  • Provides support to new staff and Chiefs on the LCM process

  • Works collaboratively with risk leadership on the review process for LCM

  • Prepares reports for local leaders

  • Works in collaboration with risk leadership to develop reports for SLT and The Board

  • Develops standard work for LCM

  • Develops, monitors and reports on key performance indicators and key risk indicators

Requirements:

• Completion of Undergraduate degree in a relevant field of study

• CRM Certification is required

• Project Management certificate (PMP) or equivalent experience, an asset

• Minimum 3 years experience working in a fast-paced environment, providing great customer service

• Minimum 3 years experience with both legislative compliance and enterprise risk management processes

• Minimum 3 years experience with medico legal process and has worked with legal counsel

• Minimum 3 years experience with change management at the corporate level

• Excellent critical thinking, analytical, and problem-solving skills

• Excellent IT/Data Management skills

• Demonstrates knowledge of risk management principles and standards

• Demonstrated proficiency of Microsoft Office

• Proven experience managing highly sensitive information

• Strong organization, time management, and prioritization skills

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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