126215 - Manager, Clinical Risk Management

Work Location
Lions Gate Hospital - NS
Home Worksite
00 - Excluded - VCHA
Labour Agreement
Excluded
Union
905 - Mgt/Excluded-VCHA (37.5 Hr)
Position Type
Baseline
Job Status
Regular Full-Time
FTE
1.00
Standard Hours / Week
37.50
Job Category
Leaders & Corporate Support
Salary Grade
09
Min Hourly
CAD $54.19/Hr.
Max Hourly
CAD $77.89/Hr.
Shift Times
0800-1600
Days Off
Saturday, Stats, Sunday

Come work as a Manager, Clinical Risk Management with Vancouver Coastal Health (VCH)!

Reporting directly to the Director, Risk Management, with a functional reporting relationship to the Regional Director, Client Relations and Risk Management, the Clinical Risk Manager is responsible for providing leadership in the management of operational risk for Vancouver Community of Care. The Clinical Risk Manager is responsible for supporting and implementing policies, procedures and practices which improve patient care and employee safety. The home work site is Vancouver Community.

As a Manager, Clinical Risk Management with Vancouver Coastal Health you will:

• Provide leadership and support to senior leadership, physicians and staff in ensuring that risk management strategies and processes are used to identify, analyze and mitigate risks.
• Advocate for and provide critical input into the planning, coordination and alignment of risk assessment processes.
• Support the Regional Director of the Patient Care Quality Office to review and respond to escalated complaints that place VCH at increased risk exposure.
• Support the Critical Incident Review process through facilitation, ensuring a systems approach and analysis is applied.
• Provide consultative guidance and support as a subject matter expert to organizational committees, planning, operational and implementation groups.
• Represent VCH in dealing with legal counsel, insurers and other external agencies in investigating and managing claims involving patients/clients or the organization.
• Assist in the development of clinical risk registers to support strategic planning.
• Develop effective systems, methods and supports to enable optimal management of administrative and operational risk, including the application of quality improvement strategies and processes, ensuring consistent application across the health authority.
• Investigate claims, prepare risk assessments and status reports. Consult with Legal Counsel, participate in the preparation of court documents; consult with legal counsel and insurers. Monitor external legal expenses and reports of variances, providing remedial action and recommendations.
• Consult and provide support and assistance to the CoC leadership and the Director, Risk Management in the investigation and handling of critical incidents and coroner issues.
• Support and facilitate training and education of risk management issues including, risk assessments, disclosure of unexpected patient events etc.
• Supervise support and/or administrative staff as applicable, ensuring a respectful and motivating environment in which individual competencies can thrive.
• Carry out responsibilities in accordance with health and safety requirements. Immediately report unsafe situations by notifying supervisor or other appropriate personnel.
• Perform other related duties as assigned.

Education & Experience

• Bachelor’s Degree in a Clinical Health Care field or Health Care Administration or related discipline.
• Five (5) to seven (7) years’ recent, related experience in progressive leadership roles with responsibility for leading risk management and client relations issues or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Demonstrated ability to effectively and proactively coordinate strategies, systems, and processes to minimize risk to the organization through management of claims, providing risk advice and collaborating with others to proactively manage risk, and improve the quality and safety for VCH.
• Demonstrated technical and analytical expertise to assess and support risk and situation management activities, and to establish and implement risk management and quality improvement strategies to support the organization.
• Oversees, assists with, and/or conducts timely risk assessments in response to requests and consults with the appropriate leader concerning risk issues to support effective and timely remediation.
• Demonstrated ability to apply superior judgment and political expertise to communicate sensitive information, and effectively persuade and negotiate with a variety of internal and external stakeholders.
• Physical ability to perform the duties of the position.

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.