Description
The Opportunity
Responsible for accurate data entry, consistent service, and technical support to the customers.
The Role
Inspect and diagnose components and equipment for servicing needs.
●Communicate with equipment owners for authorization of servicing and repairs as required.
●Enter assets into system with appropriate documentation.
●Calculate spring capacities for model # changes.
●Update and review documentation information for the valves
●Establish and maintain strong working relationships with customers.
●Communicate equipment servicing needs as required with Branch Supervisor/Manager.
●Communicate work performed and complete service paperwork.
●Complete work orders
●Participate in manufacturers’ and in house service training. Training may occur during work and/or after work hours.
●Participate in all required Health & Safety Training.
●Comply with the Health & Safety program and practices.
●Performance of daily duties in a manner conducive to a safe workplace.
●Work with Manufacturers online support.
●Conduct housekeeping duties
●Maintain a professional company image at all times.
●Meet requirements of Field Level Hazard and Job Hazard assessments
The Candidate
Work Experience: 1+ years
●Knowledge: Proficient written and verbal communication skills; proven ability to work with customers, exceptional customer service; demonstrated mechanical aptitude, analysis and problem-solving skills.
The Company
Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada - and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'.
Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks.
Highlights include:
- Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).
- Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).
- Health Spending Account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.
- Award-Winning Health and Wellness Program.
\\ Together we get more done.
