Description
The Opportunity
Working with external and internal customers, the Field Service Coordinator (Dispatcher) is responsible for scheduling technicians for field repairs and maintenance work. Generating work orders and managing a preventative maintenance and repair schedulers.
The Role
- Schedule Technicians for service work, including the coordination of technicians’ availability.
- Handle customer inquiries, concerns, and disputes
- Responsible for timely communications with the customer
- Enter maintenance schedules/Contractor agreements.
- Issue and receive purchase orders.
- Process service orders / credit card transactions
- Research warranty coverage on field repairs
- Prepare invoice reports on a semi-monthly basis.
- Verify that the field level risk assessments are completed and signed.
- Ensure that the repair of the machines is completed in a prompt manner.
- Assist employees in other departments, as necessary.
- Support Service Manager with NSC Fleet requirements
- Participate in all required Health & Safety Training.
- Comply with the Health & Safety program and practices.
- Performance of daily duties in a manner conducive to a safe workplace.
- Comply with policies and procedures.
The Candidate
- Education: College
- Work Experience: 1-2 years
- Knowledge: Effective communication, and ability to multitask. Proficient with computers including Microsoft office; proven ability to work effectively with customers and/or others; ability to understand and work with GPS vehicle monitoring systems, working knowledge of NSC Fleet requirements.
Compensation: $60,000-$65,000
The Company
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”
Highlights include:
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Flexible work arrangements
- Award-Winning Health and Wellness Program.
By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.
As a condition of employment, final candidates will be subject to pre-screening.
