Operations Data Analyst

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations. Reporting to the VP, Technical Customer Operations, the Operations Data Analyst will work closely with the Xplore Business (XB) and Xplore’s (XI) cross functional teams to help drive performance, highlight key areas of improvements, help reduce churn and revenue lost.
The Operations Data Analyst will play a pivotal role in supporting the Xplore Business objectives by driving the development and implementation monthly/daily reporting functions. This role focuses on capturing, analyzing, and visualizing data to demonstrate progress against Key Performance Metrics and provide actionable insights to inform strategic business decisions.
This role requires expertise in data visualization and insightful analytics, along with a strong grasp of Project Management methodologies, to help develop a best-in-class reporting function that will inform and optimize key business decisions across the Xplore Business line.

• Create and maintain dashboards, reports, and data visualizations leveraging Xplore business systems. Provide real-time insights into Performance KPI’s, including service levels, order to cash, MTTR, revenue assurance, budget variance, and other critical metrics as defined by the Business.
• Perform thorough data quality and validation checks to ensure the accuracy, consistency, and integrity of the data.
• Work closely with Xplore business leadership team to develop and understand reporting requirements.
• Drive continuous improvement in data quality control and accuracy across all processes and reports.

• 3 - 5 years of proven experience in data analysis, business intelligence, or a related role.
• Proficiency in BI tools or equivalent tools, especially Power BI and Excel.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Excellent communication skills, both written and verbal, with the ability to present data insights to the leadership team.
• Experience with data visualization, reporting tools and presenting summary of the finding to the leadership team.
• Knowledge of Project Management methodologies is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and a commitment to accuracy and quality in all work.

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.