Customer Analytics Lead

Who We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space. Here’s a snapshot of your responsibilities:

The Work:

• Lead the end-to-end delivery of Customer Analytics projects to help clients experiment and drive value with innovative customer analytics solutions.

• Spearhead the hands-on execution of data analysis and analytical measurements to craft compelling customer insights with actionable recommendations to senior client audiences.

• Serve as the client’s trusted advisor to champion thought leadership content and points-of-views on latest industry trends and advancements within customer analytics, data and AI.

• Drive relationships with customer analytics stakeholder teams (e.g. marketing, sales, service, commerce, etc.) to drive the business adoption and value realization of relevant customer data analytic products.

• Help drive ongoing business development efforts as a Customer Analytics SME, including proposal writing, solutioning and presentation to win engagements for Accenture Song.

• Develop and enhance internal assets, strengthen go-to-market offerings, and serve as a mentor to help upskill junior colleagues to grow the practice.

• In your role as Lead, you'll lead transformative projects to enhance customer data analytics capabilities for our clients. The skills required to have in this position are the following: