Analyst, Application Development and Maintenance - Loyalty - Temporary

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT solutioning. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class Aeroplan program.

These are exciting times for IT at Air Canada, with several major projects and partnerships underway that will grow our Aeroplan reach. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the evolution of the Air Canada's Loyalty program, in order to create an integrated view of all customer interactions driving processes, continuously delivering benefits to our members and increasing customer satisfaction and revenues.

This position will be reporting to the Manager, Application Development and Maintenance.

Responsibilities:

• Develop and execute API tests using Postman and SOAP UI.
• Validate Loyalty API responses using various methods such as JSON, XML.
• Collaborate with the development team to ensure APIs function as expected.
• Provide functional support to the development team, business owners, internal IT teams and partners that consume iFly services.
• Provide production and non-production incidents support to triage, qualify and prioritize issues as per the Service level agreement with the vendors.
• Collaborate with vendors and internal teams to support implementation, testing, deployment, and monitoring of software enhancements/fix to ensure stability.
• Play an active role in projects-related activities, such as sprint planning, daily scrum meeting, sprint review.
• Develop user stories based on the identified Business problems.
• Coordinating with other team members in the organization to create or improve the product and processes.
• Create and maintain Functional Specs, Data Flow and Process Documents.
• Performing analysis to assess quality, validation and meaning of data.
• Communicating analysis results and making recommendations to relevant stakeholders.
• Support multiple working methodologies such as Hybrid Waterfall/Agile, Agile, Kanban.
• Provide support for the business analysis and technology/business integration efforts.
• Provide guidance to the test team in the development of test scripts and analysis of results.
• Conduct requirement and systems analysis and translate business requirements.
• Maintains data standard and security measures through the implementation of information technology plans, policies, and standards.

Qualifications

• A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
• At least 3 years of IT technology or operations experience in a large company preferably in the Loyalty domain would be an asset.
• Experience of working with Loyalty features; Accruals, Redemptions, Benefits would be an asset.
• Understanding of ITIL, SDLC, Agile methodologies, Jira, Confluence, UML.
• At least basic working knowledge of REST/SOAP API, database, software programming.
• Knowledge of Postman and SoapUI tools.
• Basic knowledge of database.
• Accuracy and attention to details.
• Excellent communication skills - written and verbal.
• Solution oriented, demonstrated judgment and decision-making skills.
• Strong analytical, problem solving and conceptual skills to help collect, measure, organize and analyze data.
• Knowledge with User Acceptance Testing, Quality assurance testing, and has impact assessments skills.
• Self-starter, highly motivated, able to work independently with minimal supervision.
• Strong team player with a commitment to continuous improvement.
• Flexible, creative, and responsive to needs of users.
• Basic working knowledge of FTP protocol, ServiceNow, Jira automation, Gherkin, data visualization software like Power BI or Webfocus (asset) would be an advantage.
• Experience in vendor management, Certified Associate of Project Management (CAPM) will be a bonus.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.