Administrative Support III

Within Cancer Care Alberta (CCA), Supportive Care: Psychosocial and Rehabilitation Oncology services are provided by a team of health care professionals dedicated to enhancing the quality of life of those affected by cancer by providing support and expert care from the time of diagnosis through treatment and beyond. The team of healthcare professionals working within CCA are leaders in cancer diagnosis, treatment, survivorship, and palliative care. The Supportive Care Services team is looking for a team-oriented, highly organized, experienced Administrative Assistant to join our team in a temporary full-time position. The ideal administrative assistant needs to be knowledgeable about Allied Health disciplines and services, along with CCA’s teams and programs. The team is working on building capacity to ensure timely patient care which includes booking appointments, groups, and classes with a customer-focused approach. Under the general supervision of the Manager, this administrative assistant provides a wide range of clerical duties to support the clinical staff working at the new Arthur Child Comprehensive Cancer Centre. Responsibilities include booking in-person and virtual appointments, maintaining clinic schedules, faxing, photocopying, using various computer-based applications, managing referrals, interacting with patients and families, helping the public with wayfinding, reception, answering program questions via phone/ email, and providing support and cross-coverage to administrative colleagues. Currently, this position needs to work Mondays-Fridays during daytime hours. The days of work for all positions within Supportive Care, South may change based on operational needs.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Proficient with MS Office Suite (Word, Outlook, Excel). At least one year’s working experience in the Medical Office Assistant Role and/or Unit Clerk Role in Connect Care/ EPIC. Minimum two years administrative experience in a hospital or outpatient clinic setting. At least six months of clerical and administrative support experience with Supportive Care: Psychosocial Oncology or Rehabilitation Oncology or an Allied Health department/ program. Allied Health includes physiotherapy, occupational therapy, speech therapy, social work, psychology, and spiritual care. Must have a consistent customer-centered approach to work. Excellent verbal and written communication skills Must demonstrate initiative, creativity, knowledge translation, and competence in time management. Able to independently recognize and manage confidential patient information and other hospital information. Able to work independently and prioritize competing demands. Able to work with multiple tasks in an environment with constant interruptions. Able to work as a member of a multidisciplinary team.

At least 6 months' experience using Connect Care/ EPIC. Medical Office Assistant and Unit Clerk Diploma/ Education. Completion of word processing and medical terminology courses. Experience with using Zoom and virtual health platforms. Experience working as an administrative assistant with Allied Health disciplines.