Administrative Support III

Access 24/7 is a single point of contact for Recovery Alberta and Covenant addiction and mental health services. The range of services include assessment, crisis intervention, navigation assistance, and stabilization services to the residents of the City of Edmonton and suburban areas. Access will conduct triage, screening and assessment in order to best match an individual’s need(s) to services and programs. Access 24/7 offers a wide range of services, as indicated, which offer the least intrusive and most appropriate services to clients and their families whether that be within clinic, community or client's home, which are based on the needs identified. This Administrative Support III position reports to the Care Manager of Access 24/7 within Addictions and Mental Health. The position provides clerical and front-line administrative support to several services under the program. Administrative duties include providing support to clinical staff, data entry, checking in and updating clients’ electronic medical record (Connect Care), booking appointments, tending to the work queue, and managing patient flow in the waiting room. Client contact occurs over the phone and in person. The position also provides backup for other Administrative Supports in the program as well as any other administrative duties as assigned. This position has transitioned to Recovery Alberta effective September 1, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Ability to multitask and work efficiently within a fast-paced environment with constant interruptions and changing work demands required. Demonstrated ability to problem solve and use creative thinking. Excellent time management and interpersonal skills required. Demonstrated ability to effectively work independently as well as within a multidisciplinary team. Accurate data entry and attention to detail skills required. Intermediate computer and keyboarding skills required. Demonstrated knowledge navigating through and working with a variety of computer applications including Word, Excel, Connect Care required. Ability to ambulate and move quickly in response to emergency situations. Experience in an addiction and mental health setting, preferably an acute care environment.

Medical office certificate, Unit Clerk course, or equivalent training and experience. Connect Care trained, including in Front Desk, Registration Basics, Clinic Referrals, Ambulatory Clerk/Admin, and Schegistrar.