Administrative Support III

This is an exciting opportunity to work in the fast-paced environment of the Assertive Community Treatment Team (ACT) and the Adult Community Services program. ACT provides assertive, client focused, and culturally appropriate care to adults experiencing severe and persistent mental illness, addictions, and houselessness. Clinical services are most often delivered through outreach into the community and targeted to those individuals whose illness presents a barrier to engagement in treatment. Clients who are connected to the program may also be seen in clinic for scheduled appointments or walk-in supports and services. Reporting to the Care Manager of ACT, this position provides operational support to the multidisciplinary team. Some tasks include managing patient flow in the waiting room, answering and forwarding telephone calls, managing referrals in the electronic medical record (Connect Care), maintaining databases, and completing other data and time entry for payroll. The position also provides backup for other Administrative Supports in the program as well as other duties as assigned. This position has transitioned to Recovery Alberta effective September 1, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Ability to prioritize work, multitask, and work efficiently within a fast-paced environment with constant interruptions. Must be flexible and able to meet the demands of changes in work assignments. Must have strong organizational and critical thinking skills, and keen attention to detail. Excellent time management and interpersonal skills required. Demonstrated ability to effectively work independently with minimal supervision, as well as within a multidisciplinary team. Must be proficient in navigating through and working with a variety of computer applications including Microsoft Word and Excel. 3+ years of experience working in an addiction and mental health program required. Excellent attendance and a positive attitude at work is a must. Strong communication skills including conflict management and resolution. Ability to ambulate, climb stairs, and move quickly without limitations in a variety of environments. Candidate must be able to tolerate regular twisting and reaching, repetitive hand movements, keyboarding and telephone handling. Must be able to lift file boxes up to 20lbs.

Medical Office certificate, Unit Clerk course, or equivalent training and experience. Connect Care training preferred.