Administrative Support III

The Administrative Support III - Switchboard Operator / Visitor Information position performs a variety of complex clerical tasks in providing switchboard and visitor information services for the hospital. This position reports to the Team Lead (RSPI) and Supervisor RSPI Southwest Zone. Administrative Support III main duties include operation of hospital switchboard and reception services for patients, visitors, and vendors along with receipting of cash transactions. Disseminates patient information within the guidelines of the Health Information Act.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Working knowledge of Microsoft Outlook, Word, and Excel. Keyboarding skills required; proficiency test will be administered. Medical Terminology is required; proficiency test will be administered. Must be able to work all shifts (i.e., Days, Evenings and Weekends). Attention to detail and ability to problem solve and work with minimal supervision. Demonstrated ability to maintain a professional image, manage stressful situations with empathy and to remain calm, courteous, and tactful at all times. Ability to communicate efficiently, cope with stress and deadlines. Only those who meet the requirements and qualifications outlined in the posting will be contacted. To ensure your skills and qualifications are considered, please attach a resume and cover letter with your application.

Previous hospital switchboard or Call Centre experience preferred. Experience with Connect Care system an asset.