Administrative Support IV - Scheduler

EMS Provincial Staffing Services - South Sector supports the day-to-day scheduling and payroll tasks of AHS EMS employees. This includes assigning relief employees, supporting scheduling technology, analysis of reports, Software education (Telestaff), and payroll (e-People). As a team member of EMS Provincial Staffing Services - South Sector, the Scheduler is responsible for staff replacement needs for assigned areas within the province. The Scheduler ensures that employees are scheduled appropriately, and employee pay data is captured in accordance with established policies and procedures, and collective agreement provisions. The successful candidate will enjoy providing outstanding customer service and high attention to detail in a fast-paced environment while adapting to frequent interruptions and shifting priorities. As a result, the Scheduler should be self-directed in sound decision making and in resolving issues. The Scheduler will also assist in the training and orientation of new staff. This position works days, evenings, weekends, and holidays (operational from 05:30 - 20:15). All new hires will be provided with full training and orientation. This will require a commitment of at least 8 weeks of full-time hours, Monday - Friday. This commitment is a mandatory requirement. All applicants are required to submit a cover letter along with an updated resume.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

1-3 years, large volume, staff scheduling experience is required. Experience working with UKG's TeleStaff platform is required. Advanced knowledge and operation of Microsoft Outlook, MS Teams, Shared Drives, Word and Excel required. Timekeeper experience in e-People is required. Experience in customer service is required. Demonstrates excellent communication skills. Written, verbal and professional telephone skills are required. Attention to detail with a high level of accuracy is required. An excellent attendance record, reliability and personal suitability must be demonstrated through employment. Superior critical thinking, problem solving and decision-making skills are required. Must be flexible and able to meet the demands of changing deadlines. Must have demonstrated experience resolving complex client issues. Ability to work independently with minimal direction and within the team is a requirement. A working knowledge of the various applicable collective agreements and time reporting codes is required.

Experience in working in a unionized healthcare and/or 24/7 environment. Experience in working with the HSAA/HSAA EMS and AUPE GSS collective agreements as well as the NUEE Terms and Conditions. Able to work in a collaborative, team environment.