Administrative Support IV - Support Services Coordinator

AHS is dedicated to Enhancing Care in the Community, helping people be healthy, well and independent in their homes and communities. For more information, visit https://www.albertahealthservices.ca/cc/Page15339.aspx . Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Palliative Care. As a member of the Home Care team, the Administrative Support IV - Support Service Coordinator (SSC) contributes to efficient and effective operations by centralizing the support service referral function within the geographic Home Care network office locations. This position handles referral requests for client support services by prioritizing and processing requests in a timely manner. This involves communicating with the appropriate contracted agency to determine their ability to accept referrals and provide services according to the service requests developed by the Case Managers that are in accordance with contractual obligations and program protocols. The SSC is responsible for communicating, collaborating and working cooperatively with Home Care Case Managers and contracted agencies to ensure support service requests are processed in a timely manner. The SSC will respond to inquiries and contractors regarding referrals and support services. In addition to processing support service requests, the SSC will input data, maintain referral records and statistics, and run reports relative to service requests and authorizations, missed visits, wait times, client, coordinator and provider concerns.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

At the time of interview, you may be required to demonstrate your computer knowledge and proficiency by completing a hands-on assessment. You must demonstrate sufficient typing speed to meet workload demand and navigate through various computer programs including Microsoft Office (Word, Excel, Access, PowerPoint), Visio, Outlook and Internet. Minimum of 3 years secretarial experience, preferably in a health-related environment. A combination of education and experience will be considered. Excellent oral and written communication skills. Must demonstrate excellent organizational and decision-making skills with the ability to work independently and prioritize effectively. Excellent time management skills. Ability to take initiative and handle a variety of assignments with attention to detail. Excellent aptitude for interpersonal relations combined with an ability to interact with senior management and other team members in a professional and efficient manner. An excellent attendance record, reliability, and personal suitability must be demonstrated through your employment record or references. Physical demands of the job include sitting for extended periods, lifting office/medical supplies and equipment weighing up to 30 lbs., using repetitive motions, lifting, bending, reaching, and standing for prolonged periods.

Familiarity with the Continuing Care program. Familiarity with AHS policies and procedures. Training or experience using Medical Terminology. 2 to 3 years related health care experience in scheduling and coordinating. Familiarity with Meditech and Homefirst.