Administrative Support IV

The Indigenous Wellness Core (IWC) works in collaboration and partnership across Alberta Health Services and with all external partners to support innovation and improvement in Indigenous Health and to work towards health equity for Indigenous peoples and communities. The IWC has a significant opportunity to improve the health of Indigenous Peoples in Alberta by focusing on upstream efforts and health equity, creating and building on community empowerment and action, and transforming health service delivery to address racism and focus more on determinants of health and prevention. The IWC is the mechanism through which AHS plans to achieve on-going provincial improvement in Indigenous health, patient outcomes and experience, health improvement and sustainability of Alberta’s health system. The Administrative Support IV position is responsible for the competent performance of a range of clerical activities that contribute to the clinical work in the Indigenous Wellness Clinic. Our multidisciplinary team provides a culturally informed and safe environment for patients and their families to receive low-barrier care and work towards their best possible health. Working under minimal guidance and direction, the Admin Support IV utilizes enhanced clerical skills to perform varied activities related to opening and closing of the Clinic, patient reception and registration, patient scheduling, obtaining and preparing appropriate clinical documents, booking of tests and procedures, letters for medical transportation, patient screening, service requests and communication with various health-related personnel and with patients. Additionally, the Admin Support IV solves a range of problems with discretion to vary from established procedures. Work at this level requires proficient skills and experience gained through education and significant on-the-job training.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Completion of post-secondary education (e.g., course(s) in the office of business administration, medical office assistant or equivalent). Medical terminology certificate and/or course required. Minimum three years of recent experience in a clinical setting. Working knowledge of the healthcare system. Demonstrated proficiency in the English language, both written and oral required. Knowledge and operation of AHS computer programs/systems such as Connect Care, Netcare and Microsoft Office. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Strong interpersonal and problem-solving skills. Effective negotiation and conflict resolution skills. Demonstrated excellent organizational and multitasking skills. Compassionate & caring attitude; conveying respect & dignity of all persons. Experience with working with family physicians and specialists. Must be able to meet the physical demands of the job, including but not limited to standing, bending, walking; pushing and pulling equipment. Only those candidates with a current resume and cover letter will be considered for an interview.

Experience in an Indigenous Community and/or Indigenous Health setting. Knowledge of and sensitivity around the culture, health issues, treaty rights, jurisdictional issues, and historical impact of the urban and rural Indigenous Peoples/communities in Alberta. Ability to speak or understand an Indigenous language.