Administrative Support IV

This is an Administrative Support IV position within the Billing, Cash, and Collections portfolio. Performing a variety of general and routine accounting duties related to processing and entering of data and transactions in accordance with AHS policies and procedures into billing, cash, and collections related systems. Problem solving and customer relation skills are a requirement when dealing with the various clients and complexities surrounding each situation. AS IV positions can be divided into specific accountabilities and tasks for Billing, Cash, and Collections with individuals working in one accountability area only, or in a set of accountability areas. Duties include: Processing AR billing and Cash Processing including detail entry, validation, and adjustment. Processing master data for AR customer billing, including data entry, edits, merges, and deactivation in accordance with requirements. Reviewing and verifying data for AR billing and Cash Processing, including AR delinquent accounts, reviewing, preparing, and sending notices, or applying payment application. Customer/Client Inquiry & Follow-Up including initiating or responding to customer contacts and requests via phone, email, or in-person. Including investigating and resolving customer/client issues, and master data clarifications. Assisting to reconcile single/simple accounts and transactions including investigation, explanation, and escalation as needed. Ad-hoc duties such as testing, filing, backup coverage, etc.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Completion of post-secondary education (e.g. course(s) in business administration, medical office assistant), or other related fields.

Completion of Grade 12 supplemented by post-secondary accounting courses as part of an accredited accounting program. 2-4 years of related accounting experience. Ability to maintain strict confidentiality. 3-4 years of customer service experience in an organization of significant size, complexity, and diversity.