Administrative Support IV

As an administrative support IV - CASUAL within the Department of Surgery you will be responsible for providing clinical and/or academic support to ensure the efficient & effective operation of one or more physician office(s). This role functions with minimal supervision and direction from the Administrative Services Manager and/or respective Medical Staff. As part of a multi-functional team, you will also interact with AHS employees, patients, families & referring providers. Acting as the initial point of (phone) contact on behalf of the physician(s)/department you will communicate effectively and compassionately to ensure patient and family-centered care. You will be responsible for assessing, prioritizing and synchronizing complex physician schedules which may include operating time, outpatient clinic time, call schedule, educational rounds, research/committee meetings, conferences, and away time. You will liaise with patients & referring providers to schedule and confirm referrals, initial assessments, procedures, follow-up appointments, re-bookings and investigative testing as needed. As a successful candidate, you demonstrate critical thinking, effective time management, flexibility & attention to detail. You have a strong commitment to patient satisfaction, quality health service & an understanding of organizational policies, laws, regulations, ethics, conflict management & resolution in a healthcare environment. You can foster and promote teamwork, collaboration & partnership to manage and resolve complex and confidential situations in which the impact of error could be high. This position is casual and may be expected to be available to work within two Calgary zone sites based on operational needs and requirements. Coverage can be short notice or planned dates and times. There is no guarantee of a set number of shifts per week as it is casual.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within the Department of Surgery. Medical Office Assistant/Unit Clerk/Business Administration or related field. Accurate keyboarding skills of min 45 words per minute. Medical terminology is required. Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook Calendar & Email). Effective communication techniques (correct use of business English, spelling, grammar, proofreading). Self-directed, critical thinker, effective time management, flexibility & attention to detail. Before the interview, the incumbent may be required to complete & pass a skills assessment to advance to the interview. Recent administrative experience within a surgical setting. Sound knowledge & experience in surgical bookings, referral/waitlist management, scheduling, health record management, WCB/insurance claims, telephone communications & billing codes. Current working knowledge (within the last year) of Connect Care, NetCare, and billing software. Customer Service skills required. To ensure your skills and qualifications are considered please attach a resume and cover letter with your application.

As required.