IT Analyst II

The EMS CAD & Mobile Technologies group within EMS IT is responsible for ensuring that EMS Dispatch systems efficiently receive emergency (9-1-1) and non-emergency calls for assistance. Using advanced tools such as automated vehicle location (AVL), in-vehicle computers, and a state-of-the-art computer-aided dispatch (CAD) system, the group ensures that the closest and most appropriate EMS resource is dispatched. As a member of the team, you will provide technical support for various IT systems that support EMS Dispatch operations, including the CAD suite, telephony systems, radio systems, integrated reporting systems, and decision support systems. Collaborating with other EMS IT team members, you will be involved in the installation, maintenance, and configuration of dispatch applications and infrastructure, including workstations, equipment, servers, databases, interfaces, and peripherals. Additionally, you may work on in-vehicle computers and communication systems to ensure seamless connectivity with the dispatch center.

As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

Completion of bachelor's degree in Computer Science or Information Technology or equivalent.

3 + years' experience supporting software and databases. Previous experience with ASP, .NET, C#, HTML programming, XML, PHP, Python. Previous experience with SQL programming and troubleshooting. General understanding of network protocols and packet structure. Strong analytical thinking skills.

Previous experience with EMS/Public Safety Technologies. Hexagon CAD, Edge Frontier / Xalt, or other computer aided dispatch.