Manager

Are you a resilient, passionate leader with a commitment to fostering a supportive, inclusive, and high-performing work environment? Alberta Health Services (AHS) is seeking a Manager, Emergency Medical Services (EMS) to join our team. In this pivotal role, you will lead EMS operations, guide workforce development, and drive innovative strategies to enhance service delivery. As a key leader, you will champion culture change, promote collaboration, and strengthen relationships with internal and external stakeholders to align EMS operations with AHS’s vision and goals. AHS is Canada’s largest integrated provincial healthcare system, serving over 4.4 million Albertans. Since 2017, AHS has been recognized as a top employer for its commitment to diversity and inclusion.

Working in a multi-disciplinary team, reporting to the Director of EMS Operations, the Manager supports a team of Supervisors who lead front-line healthcare teams. As a culture change leader, you provide direction and oversight to align with AHS’s vision and mission. In this role, you will inspire, coach, and mentor EMS Supervisors and staff, fostering a culture of collaboration, accountability, and growth. You oversee human resource processes such as recruitment, performance management, change initiatives, and return-to-work programs while supporting staff in their professional development and ensuring adherence to organizational protocols and policies. You will coordinate daily operations, develop deployment strategies, and align resources with operational and strategic objectives. Your focus is ensuring safety and excellence in EMS delivery, using data-driven decision-making to monitor and enhance performance while fostering a positive experience for our workforce. You will manage budgets, oversee procurement, and allocate resources effectively to maintain operational efficiency. Promoting a culture of safety, you will ensure compliance with health, safety, and regulatory standards while addressing logistical challenges related to equipment, training, and infrastructure. You will also lead change initiatives to integrate EMS services, enhance workforce performance, and drive transformation. By implementing and managing programs aligned with EMS and organizational goals, you will develop innovative solutions to address complex operational challenges. Building and maintaining collaborative relationships is essential to engage with affiliates, contract service partners, unions, and first responder agencies. Your transparent and respectful communication aligns operations with community needs, strengthening partnerships that support the success of EMS services.

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