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Alterfina

Collection Agent

7750 Boul. Cousineau suite 302 A, Saint-Hubert,QC
  • To be discussed

  • 37.50 h - Full time

  • Permanent ,Telecommuting job

  • Day

  • 2 positions to fill as soon as possible

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Benefits

Are you looking for a challenging job in financial perception? In a dynamic work environment and a fast-growing company? Then this is the job for you!

What are the Collector's responsibilities?

The main responsibilities of the Collection Agent are to support the company in various tasks related to the processing of overdue accounts and the recovery of collateral. The incumbent will communicate with delinquent payers in order to negotiate payment agreements, secure our warranty with the support of external partners, and inform payers of the consequences of non-payment.

What are your daily tasks?

  • Analyze and negotiate customer accounts in order to provide the best solutions to regularize their accounts and/or minimize our losses;
  • Take incoming and outgoing customer calls;
  • Answer customer questions and document all information relevant to the case;
  • Use various communication channels (call, e-mail) to deal with customers with overdue payments and overdue accounts;
  • Locate the customer using different tracking tools;
  • Determine the most appropriate repayment plan based on the customer's ability to pay;
  • Support preparation of legal documents;
  • Manage your work inventory and prioritize the files you need to work on;
  • Listen actively and determine the action to be taken;
  • Protect the company's interests by ensuring compliance with established policies, standards and procedures;
  • Meet productivity and quality standards;
  • Carry out any other tasks assigned by the immediate superior or related to the position.

Work environment

Work environmentsAlterfina0
Work environmentsAlterfina1

Requested skills

What are the prerequisites for this job?
  • DES combined with knowledge and understanding of the financial environment (credit history) or any other relevant finance-related training;
  • 1 to 3 years' experience in a similar role, enabling you to quickly familiarize yourself with collections; (a strong asset).

Do you have these work skills? Are you a good negotiator? We'd like to meet you!
  • Ability to write communications to partners and make calculations related to types of requests;
  • Strong analytical skills and understanding of credit risks;
  • Sense of customer service and ability to quickly establish a climate of trust with the customer;
  • Ability to multi-task (phone calls, e-mails, audits);
  • Recognized for your autonomy, resourcefulness, efficiency, organizational skills and excellent ability to manage priorities;
  • Recognized for your ability to collaborate, to be a team player and to go above and beyond your team's needs.

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

College

Diploma

DES

Completed

Work experience (years)

0-2 years

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced

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