Manager, Organizational Design, Change and Effectiveness

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine expert care with unparalleled premium hospitality and amenities to deliver a personalized senior living experience. At Amica, we are driven by the desire to be part of something bigger than ourselves. We are privileged to spend our days enriching the lives of seniors, their families and each other. Joining Amica means you’ll experience a strong sense of belonging, purpose, possibility, and growth.

Become part of a team where you can make a real impact in the lives of others each and every day.

The Opportunity 

The Manager, Organizational Design and Development will play a key role in leading organizational design and effectiveness projects while developing frameworks, structures, processes and role charters required to execute the Amica growth strategy. You will support leaders of Organizational Design and Effectiveness initiatives with current state assessments, research, solution development, project management and change management.

You will take a consultative approach to identify organizational design needs and develop solutions. You will prepare organizational design outputs including documenting process maps, roles and responsibilities and structures. You will prepare presentations and communications materials for various audiences including leaders and impacted audiences. You will lead workshops and work with various stakeholders to identify best practices nationally, and define and document standard operating procedures and processes for key roles.

You will create change management plans and develop documentation and communications required to rollout new roles, processes and structures to ensure adoption and sustained results. You will engage appropriate stakeholders to enable program assessment, design and delivery and maintain leader communications and reporting to drive accountability. Some travel will be required.

What you will be doing

• Develop continual knowledge of the Amica business, roles and processes to identify organizational design gaps and opportunities for standardization and scalable growth
• Review current Business Operations and HR Operations processes to identify best practices and areas for standardization and simplification
• Document job descriptions, cross-functional process maps and operating procedures for easy adoption and sustained impact
• Support various leaders of organizational Design initiatives to streamline and document processes, roles and workforce models
• Conduct external and internal research to identify opportunities for process improvement and clarity of roles and responsibilities in alignment with business goals
• Facilitate stakeholder workshops to develop job descriptions, process maps, procedures and organization structures with clear roles and responsibilities
• Apply critical thinking to a variety of situations, comprehend and analyze complex problems, and use well-developed rationale and creativity to develop practical and simple solutions that are easy to implement
• Manage organization design and development projects involving cross-functional stakeholders and track status of deliverables
• Create project management plans for organizational design initiatives
• Apply change management methodologies to develop rollout plans for new processes and procedures to ensure adoption and long term sustainability
• Assess the effectiveness of organizational design solutions in meeting business goals
• Support leader workshops to identify organizational priorities, initiatives and plans including documenting outcomes and actions
• Create and maintain a repository of organizational design frameworks, methodologies and tools
• Develop excel models to showcase headcount budget implications of organizational design options

What we’re looking for 

• University Degree and or/certifications in business or equivalent
• 5+ years of professional experience in business consulting roles focused on organization design and change management
• Demonstrated consulting skills to identify needs and develop solutions tailored to business realities, in a matrix environment and growing organization
• Demonstrated knowledge of organizational design, process improvements and change management methodologies
• Strong project and change management skills to ensure smooth execution and adoption of new processes, roles and structures
• Strong data analysis skills and modeling to assess various organizational structures and models and headcount cost impacts
• Ability to operate in a fast paced, ambiguous environment while being open to learn new systems and processes
• Strong workshop and live training facilitation skills both in person and virtually
• Strong verbal and written communication skills including building presentations for all levels of leadership and various stakeholder groups
• Experience in building clear practical documentation to capture roles and responsibilities, and cross-functional processes and maps
• Experience with designing Business Operations and Human Resource processes and procedures
• Knowledge and practice in conducting research and needs assessment to identify needs and develop solutions
• Strong adaptability and resourcefulness, capable of operating in a matrix environment and a growing organization
• Demonstrated practical experience in developing and executing programs in an entrepreneurial, fast-paced environment for simplicity and impact
• Knowledge and experience in utilizing measurement tools to identify organization design impact in driving business results
• Ability to communicate, influence and lead change with all levels of leadership
• Understanding of organizational finance is an asset including workforce costing and annual budgeting

What you can expect from us

• A diverse and inclusive environment where individual differences are celebrated, and you’re encouraged to be your best self.
• A collaborative environment where we support each other to succeed as a team.
• Learning opportunities to help you grow and support for professional development and designations.
• Comprehensive benefit package including RRSP matching.
• Participation in Amica’s Flex or Hybrid work model providing team members the opportunity to work a combination of days both in office and remotely.

At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions. 

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted. 

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