Move-In Coordinator

MOVE IN COORDINATOR

Amica Unionville

Full Time, 9-Month Contract

At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. We are committed to enriching the lives of seniors now and as their needs change, and offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, we own and operate over 30 residences in British Columbia, Alberta and Ontario, and continue to grow in select markets. Find out how you can become part of a team where you belong and make a real impact every day.

JOB SUMMARY

The Move-In Coordinator works closely with the other members of the Sales & Marketing Team to ensure that all residents experience a well-organized, seamless transition into the community. He/she maintains constant, open communication with the resident and the resident’s family leading up to, during and after the resident’s move ensuring that the suite is ready and prepares the resident’s administrative file. It is the Move-In Coordinator’s responsibility to enhance BayBridge culture and values in all interactions.

KEY DUTIES

1. Leads the resident move-in process by:

• Utilizing the Move-In Checklist;
• Meeting with the resident and the resident’s family prior to the move to review move-in paperwork, ensuring that all paperwork is explained and properly understood
• Coordinating resident assessment with the Director of Wellness and Assisted Living Coordinator or Memory Care Coordinator
• Ensuring all BayBridge required paperwork is completed on or before the move-in date by the resident and/or the resident’s family
• Scheduling the Resident Agreement signing with the Executive Director and the resident and/or the resident’s family
• Collecting remaining paperwork on move-in day, orientating the resident and the resident’s family to the community, presenting the suite to the resident and the resident’s family, explaining emergency procedures and other services, such as transportation, dining, life enrichment activities, etc.
• Arranging lunch or dinner for the resident and the resident’s family on move-in day

2. Acts as the main point of contact for the resident and the resident’s family member leading up to, during and after the move-in process by:

• Maintaining open ongoing dialogue with the resident and the resident’s family to ensure a smooth transition and identify the resident’s needs
• Initiating communication with the resident’s physician and/or the resident’s family to ensure completion and delivery of the physician’s statement and TB test as per the local health authority screening
• Facilitating the Resident Assessment with the Director of Wellness and Assisted Living Coordinator or Memory Care Coordinator as applicable
• Maintaining and protecting confidentiality or resident information at all times
• Ensuring all Founder’s Club benefits are received by the resident
• Assisting the resident and the resident’s family in making a connection to the new community and other residents

3. Ensures the suite is ready for move-in using the Suite Ready Checklist and communicating with the Environmental Services Coordinator to inform him/her of any requirements or changes that need to be made prior to move-in.

4. Prepares the Resident Administrative file according to Amica standards and regulatory compliance.

QUALIFICATIONS

Education:

• High school diploma

Experience:

• One (1) year experience in an administrative role
• One (1) year experience in customer service environment

Knowledge:

• General office procedures, practices and equipment
• Computer applications, such as MS Office, payroll, electronic billing systems, etc.
• Filing systems
• Computer applications, such as MS Office, customer relationship management systems, etc.
• General understanding of the organization, its core values and operations
• Legislative regulations and policies relevant to the work
• Applicable health and safety legislation, including the rights and duties of workers

Competencies, Skills & Abilities:

• Ability to handle multiple, competing priorities and demands
• Ability to develop strong rapport with residents and their families
• Ability to build trust and loyalty
• Strong oral, verbal and interpersonal communication skills
• Excellent written communication skills
• Ability to facilitate small group presentations
• Good judgement, problem solving and decision making skills
• Ability to develop and maintain effective working relationships with a wide variety of people
• Excellent organizational, planning and time management skills
• Ability to treat residents with respect, dignity and care
• Proficient computer skills with proficiency in Word, Excel, Outlook and customer relationship management systems
• Ability to lean new applications
• Ability to maintain confidentiality of resident information
• Ability to work independently and as part of a team
• Ability to work weekends, evenings, flexible hours, available for our customers at peak service delivery days and times

Personal Suitability:

• Demonstrates a strong desire to serve seniors
• Open, friendly, professional and responsive
• Able to apply tact, discretion and sound judgment
• Trustworthy
• Shows initiative and commitment to excellence
• Resident centred

Desirable Qualifications:

• Diploma from a recognized college in sales, business, commerce, administration or related field preferred
• Experience in senior living sales environment preferred
• Experience with YARDI (electronic sales system) is an asset

At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate.  We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted