Marketing and Customer Experience Specialist

Marketing and Customer Experience Specialist
A unique opportunity for growth in manufacturing marketing!

At BainUltra, we design high-quality bathtubs that transform daily routines into true wellness rituals. Since 1977, our commitment to innovation and customer experience has set us apart in the industry.

We are evolving and looking for a dynamic individual who wants to start a career in marketing while developing a strong understanding of our customers and products.

Do you want to grow your marketing career in an innovative manufacturing environment? This position will allow you to gain in-depth industry knowledge, understand our products and strategies, and develop key communication skills.

This is an exciting opportunity for a motivated candidate to evolve in an environment where direct interaction with customers and retailers will provide valuable market insights and the chance to contribute to strategic initiatives.

• Manage retailer orders and ensure smooth communication with our partners.
• Understand customer needs and advise them on our wellness solutions.
• Work with internal teams (sales, marketing, R&D) to enhance the customer experience.
• Respond to inquiries from showrooms in our exclusive network and assist customers via phone, email, or chat.

• Help create marketing content (newsletters, promotional materials, presentations).
• Collaborate on promotional campaigns and new product launches.
• Assist in managing our brand image within our retailer network.

• Identify opportunities to optimize internal processes, enhance customer experience, and propose innovative solutions to improve organizational efficiency.
• Participate in strategic projects based on your interests and strengths.
• Explore various aspects of marketing within a growing company.

• A background in marketing, communication, or business administration (or equivalent experience).
• An analytical and proactive mindset, always eager to learn and propose solutions.
• Excellent written and verbal communication skills (French and English).
• Ability to manage multiple tasks and work in a fast-evolving team environment.
• A strong interest in wellness and design.

Bonus: Experience in customer service, marketing coordination, or e-commerce.

At BainUltra, a bath is much more than just hygiene. It is a tool for recentring, recharging from the outside world to better appreciate life, or facing challenges with renewed energy.

We are a team combining nearly 50 years of experience and expertise with the energy and drive of a new leadership team. Our core values are:
Courage, Collaboration, Excellence, Customer Focus, Passion, Humility.

If you’re ready for a new challenge and want to play a key role in helping people improve their daily lives, we look forward to learning more about you!