Group D - Assistant Director, Divisional Business Office

Employer Description

BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 718,000 active and retired members and more than 1,000 plan employers, paying out nearly $500 million in benefits each month (over 5.8 billion a year) to over 233,000 retirees.

One in eight BC citizens is a member of one of the five pension plans we serve. Services include providing plan information to members and employers, managing contributions and members records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today.

Job Description

Salary Range: $105,900.12 to $140,800.04 per annum
Union/Excluded: Excluded
Reports to: Director, IT Service Operations
Security Screening: Required
Job Type: Regular full-time
Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level.

We are seeking an Assistant Director, Divisional Business Office to join our team in VICTORIA, British Columbia, Canada.

The Assistant Director, Divisional Business Office (AD DBO) provides leadership and oversight of key IT foundational services, including the associated processes and governance, that enable the delivery of consistent, high-quality IT services across the entire IT division. The IT division ensures that our technology aligns with our business needs, and works with modern tools such as Microsoft 365, Power Platform, and emerging AI technologies such as Co-Pilot.

The areas of responsibility for the AD, DBO include (1) IT Financial Management (budgeting, spend, forecasting, full IT services costing, performance, etc.), (2) IT Vendor Management (support IT procurement needs, contract negotiation, active vendor relation management, and scorecards and performance management), (3) IT Asset Management (software, hardware, cloud and on-prem licensing, support agreements, etc.) (4) IT Performance Management (cross divisional metrics, scorecards and other performance management supporting services), (5) IT Operational Process Governance, and (6) Business Unit Day to Day Management and Operations.

Hybrid Work Model

This position is located in our Victoria, BC office. You will have the opportunity to work part of the time on-campus and part of the time off-campus. Guidelines and requirements for in-office presence are determined by operational need and vary according to the unique needs of each business area.

Responsibilities

IT Financial Management

• Build and maintain the longer (3-5 years) and short term (yearly) IT budget based on well documented assumptions and cost models by collaborating with various stakeholders within and outside the IT division
• Analyze actual spending versus the forecast and budget and explain variances
• Analyze the budget to identify areas of potential savings
• Build and maintain a complete IT Spending and Staffing model that allows for visibility into full IT Services costing and comparison with industry benchmarks
• Maintain key IT financial performance metrics

IT Vendor Management

• Identify any forecasted procurements and ensure partner organizations (procurement, legal, etc.) are aware in advance
• Work with stakeholders to document requirements, assumptions, and the desired scope of work
• Work with procurement to ensure the right procurement process is followed
• Participate in contract negotiations making sure minimum acceptable terms are reached
• Maintain healthy vendor relationships
• Build and produce regular vendor performance report cards and review with vendors

IT Asset Management

• Provide oversight on IT asset management. Track all IT assets (software / hardware / cloud and on-prem licensing, etc.) along with support of forecasting and associated spend management
• Review contract terms to ensure appropriate IT resources (number of licenses, SaaS services, etc.) are maintained and identify any discrepancies and appropriate actions
• Maintain cloud consumption and cost models and verify actual consumption/spending versus forecast

IT Performance Management

• Works across the ITS Division as well as the broader BCPC, providing insights on key ITS operational processes and metrics and ways to optimize ITS operational management practices driving an environment of continuous improvement.
• Facilitates the delivery of ITS operational metrics and KPI lifecycle management, process training and divisional scorecards / reports, and monthly newsletter(s)
• Provides advice to the Branch Directors, Vice Presidents, and other senior leaders for annual business planning.
• Work with procurement to ensure performance management meetings are occurring with strategic vendors and issues are being address to our satisfaction

IT Operational Process Governance

• Support the design, development, implementation, rollout, adoption and continuous improvement of IT operational processes (e.g. ITIL)
• Develop, maintain and make recommendations regarding the implementation of new or changed policies, procedures and processes as they relate to IT Operations

Business Unit Management and Operations

• Provides the DBO team with strong leadership and mentorship to build a culture focused on accountability, employment and execution measured and mapped to specific business goals
• Develops and maintains a broad range of stakeholder relationships to achieve branch objectives including leading consultation sessions
• Motivates and guides members of Divisional Business Office team to fully contribute to the realization of the Business Unit, Division, Branch and overall corporation's purpose, goals and objectives
• Supervises staff including assignment of resources, work duties, development and evaluation of performance plans, approval of leave, response to grievances and initiation of discipline processes
• Provides coaching to staff in relation to their career development and associated methodologies
• Measures and monitors the effectiveness of the application of established processes, methodologies, including compliance reviews and implements corrective actions
• Manages relationships with senior level stakeholders and leading consultation sessions

Qualifications

Must have

• A combination of experience and education equivalent to a university degree in computer science/engineering (or a related discipline), or business administration (or related discipline) and equivalent technology experience.
• A minimum number of years of experience within each of the following domains and responsibilities listed above:

• 5 years of IT Financial Management
• 5 years of Vendor Management
• 3 years of IT Asset Management
• 3 years of IT Performance Management
• 5 years of Business Unit Management and Operations

Knowledge, Skills and Abilities

• Understanding and knowledge of key technology aspects such as infrastructure, security, full application lifecycle management, ITIL, etc.
• Success in supporting client business processes through effective delivery of IT and/or business services.
• Proven ability to meet client business priorities by identifying relevant service provider capabilities and solutions.
• Demonstrated ability to implement and manage adherence to best practice policies and procedures.
• Proven ability to develop creative and strategically sound solutions in a changing environment and demonstrate excellent judgment.
• Strong communicator with proven interpersonal, presentation and writing skills.
• Demonstrated leadership skills, with proven ability to motivate and influence others, resolve conflict and work in a changing environment.
  

Application requirements

Cover letter: Please do not submit a cover letter; it will not be reviewed.

Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements. Please keep your resume to a maximum of 4 pages.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 15 minutes to complete this questionnaire.

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Please apply through our career website: Assistant Director, Divisional Business Office - BC Pensions Career Site Careers.

Diversity & Inclusion

BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at jobs@pensionsbc.ca.

Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at jobs@pensionsbc.ca.

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Please apply through our career website: Assistant Director, Divisional Business Office - BC Pensions Career Site Careers.