ISL 24R - Business Analyst

The Team
Our team is a collaborative and dedicated group of 7-9 professionals, including Product Owners, Scrum Masters, Business Analysts, UX Designers, developers, and QA specialists. We thrive in a fast-paced environment, tackling meaningful and challenging tasks as part of a major modernization project. Through our efforts, we are transforming outdated systems into more efficient solutions that leverage new technologies, enhance user experience, and improve internal processes. Working with POs, development teams, other Business Analysts, internal customers, Change Management, and various departments, we are committed to teamwork, problem-solving, and delivering innovative solutions that create a more accessible and inclusive experience for everyone we serve.

The Role
In this Business Analyst role, you’ll conduct critical research and develop business cases, explore technological options, perform cost-benefit analysis, and assess operational impacts. As part of a collaborative project team, you’ll engage in technical reviews, quality assurance checks, and post-implementation assessments to ensure that the systems we build meet the diverse needs of our users. Your work will directly improve service delivery, making essential services more accessible and efficient for those who rely on them. This is a unique opportunity to grow your career, gain hands-on experience with complex projects, and make a meaningful impact in a dynamic, supportive environment.

Qualifications:
Education and Experience Requirements

• Degree, diploma, certification or equivalent in the computer science field OR an equivalent combination of education and experience.
• Minimum three (3) years experience in EACH of the following:
  • Providing business analysis related to integrated custom applications with complex business processes.
  • Application design, the development life cycle and quality assurance practices
  • Working with front line clients in service delivery-based organizations.
  • Requirements gathering and documentation including business cases, business requirements documents, use cases and process flows diagramming.

Preference may be given to applicants with one (1) or more of the following:

• Certification in business analysis or equivalent.
• Experience working with multi partner and multi jurisdictional agencies.
• Experience with usability issues and web-based applications.
• Experience creating reports utilizing specialized software such as Power BI or equivalent.

For questions regarding this position, please contact Melody.Olsen@gov.bc.ca.

About this Position:
Please refer to MyHR for more information on Temporary Market Adjustments.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
The position headquarters will be Victoria, Surrey, Richmond, Vancouver or Prince George.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.