Supervisor, Personal Debt Solutions, COE

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

Our office is looking for a COE Supervisor to join our Personal Debt Solutions team anywhere in Canada and own the following responsibilities:

This is a key role responsible for overseeing both the Income and Claims teams. This role requires strong leadership, organizational skills, and a thorough understanding of insolvency procedures to effectively monitor and guide the teams.

• Distribute workload amongst the teams and monitor for completion as assigned.

• Co-ordinate with the Team leaders to ensure compliance with the BIA and BDO standards and best practices.

• Provide support and resolution of any client and creditor issues.

• Communicate expectations to team members.

• Monitor the teams’ productivity, ensuring that individual performance metrics are met.

• Identify performance issues and liaise with the Team Leaders on a resolution plan.

• Monitor and ensure that accurate and high-quality work is being performed.

• Coach team members to ensure their growth and develop their expertise.

How do we define success for your role?

• You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration

• You understand your client’s industry, challenges, and opportunities; client describes you as positive, professional, and delivering high-quality work

• You identify, recommend, and are focused on effective service delivery to your clients

• You share in an inclusive and engaging work environment that develops, retains & attracts talent

• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

• You grow your expertise through learning and professional development.

Your experience and education

• Excellent knowledge and understanding of insolvency rules, laws and procedures

• 5 or more years of related experience within the Insolvency field.

• Able to prioritize with the flexibility to manage workload demands and multiple tasks as required.

• Flexibility on working hours as some evening work may be required.

• You value teamwork, client service, and quality in detailed work.

• Due to the frequent and complex contact with our English-speaking partners and clients in Quebec and outside of Quebec, and the need to draft documents in English, knowledge of English is essential for this position.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.