Bilingual Program Coordinator

At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we’re proud to be a Canadian leader in specialty health care.

Your future starts here

Reporting to the District Manager, this role is responsible for undertaking the management of specific projects or cases that are assigned to them in regards to patient reimbursement and coordination for the NavieGo branch of the organization. The Program Coordinator is responsible for overall management of their own patient cases.

This position also offers the opportunity to become a patient advocate and help patients access their treatments. It requires the ability to work independently with a remote team, while offering the opportunity for advancement as the business grows.

How you will make an impact

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
• Acting as the Primary point of contact for physicians (within their geographic area) to enroll patients into a NavieGo managed program;
• Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians;
• Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions public/federal funding programs;
• Coordinate with dispensing pharmacy and injection training sites once funding has been obtained;
• Acquire in depth knowledge of public / private and federal funding mechanisms;
• Assisting physicians and/or their staff to complete all relevant Patient Support Program forms (enrolment, consent, prescription, etc.) and all relevant drug reimbursement forms;
• Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers;
• Responding promptly and professionally to physician enrolment requests;
• Responding proactively and upon NavieGo’s request to facilitate paperwork required for patient reimbursement renewals.

What you’ll bring to our team

• Bilingualism in English and French is a requirement;
• Ability to handle a high caseload in a fast-paced, changing environment;
• Minimum of 2 years experience in customer/client service experience;
• Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel);
• Professional/courteous/efficient telephone manner;
• Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines;
• Strong communication and interpersonal skills;
• Ability to work independently and in a team environment;
• High attention to detail;
• Prior experience in a reimbursement role is a strong asset;
• Experience in biologics will be considered an asset;
• Experience in the healthcare, pharmaceutical, or insurance industry is an asset;
• Ability to resolve issues effectively and efficiently.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

Job Status: Full Time, Temporary (12 months)

Job Location: Quebec

Application Deadline: September 18, 2024

Our commitment to our team, our patients, and our community

As one of Canada’s Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.