Director, Card Fraud Strategy and Analytics

Address:

The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO’s ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities.

• Hybrid role

BMO seeks a qualified and motivated Director, Card Fraud Strategy and Analytics. The Card Fraud Strategy and Analytics Director is responsible for developing and managing the credit card and debit card fraud strategies and analytics for the Canadian and US portfolios. The Director manages a team of card data scientists and fraud analysts that use various quantitative disciplines to develop, implement, and measure the ongoing effectiveness of card prevention strategies and fraud containment models to achieve the optimal balance of limiting fraud risks and maximizing business growth, alert efficiency and profitability. This team implements auto-decisioning rules, alert management best practices and fraud intervention policies, balances results with customer experience targets, applies data mining and statistical modeling techniques to isolate new emerging fraud risk to minimize the Banks exposure to serious financial loss and potentially irreparable damage in the market with investors and regulators.

The Director partners with Global Card Fraud, Card Operations, Banking Fraud Analytics, Technology, Financial Crimes teams, Card Third Party Service Providers, and other key stakeholders. The candidate must demonstrate the ability to balance strategic thinking, robust analytical and data-mining capabilities, along with strong operational execution. The candidate needs to be a strong and influential leader with a keen focus on employee development and a proven ability for building and leading large talented teams located across various geographic locations. The individual needs to display excellent communication skills, an ability to influence leaders and peers, and exhibit energy, curiosity, and ability to frame intelligent questions to uncover issues and spearhead the formulation of approach and methodology.

• Plays an active role in the futuristic display of data, and advancement of innovative data strategies to understand consumer trends and address business problems.
• Uses data mining and extracting usable data from valuable data sources to assess feasibility of AI/ML solutions for improved processing and usage of organization data.
• Conducts large-scale analysis of information to discover patterns and trends by combining different modules and algorithms.
• Uses analysis to provide recommendations and advice for business leaders to maintain to maintain market competitiveness.
• Develops prediction systems and machine learning algorithms. Investigates additional technologies and tools for developing innovative data solutions for business stakeholders.
• Collaborate together with the product team and partners to understand and provide data-driven decision making, business planning and future roadmap.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Influences how teams/groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Communicates abstract concepts in simple terms.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Anticipates trends and responds by implementing appropriate changes.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

Expert level of proficiency:

• Mathematics, statistics & operations research.
• Deep learning.
• Machine learning.
• Trust, bias and ethics.
• Creative thinking.
• Critical thinking.
• Big data.
• Data visualization.
• Computational thinking and programming.
• Data wrangling.
• Data preprocessing.
• Creative reasoning.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Influence skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
• Able to manage ambiguity.
• Data driven decision making.
• Typically 9+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Seasoned expert with extensive industry knowledge.
• Technical leader viewed as a thought leader for innovation.
• Experience working with Card Fraud and Rule Based platforms.

Requirements:

• Bachelor’s Degree or Advanced Degree (preferred)
• 8+ years experience in analytics leadership roles with exposure to credit and debit cards and/or fraud experience
• Deep knowledge and expertise of using analytical tools and techniques to drive business and fraud prevention outcomes
• Knowledge of consumer-lending best practices, including the use of advanced statistical techniques and data sources
• Experience in card strategies across financial products and services
• Strong communication, interpersonal and negotiation skills to achieve business objectives
• Ability to work in fast-paced ever-changing environment and the ability to juggle an array of tasks and individuals on tight timelines
• Innovative and capable of developing a highly analytical approach to solving problems
• Experienced leader managing a solid data scientist and analytical team

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.