Sr. Manager, Digital Content Operations

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Do you love working with content and making departments run smoothly? BMO’s award winning platform, Online Banking for Business, is looking for a Sr. Manager, Digital Content Operations to join its team. In this role, you’ll optimize our content workflow by leveraging your project management skills and technical expertise to improve efficiency. Your efforts will help simplify processes that are key to delivering great customer experiences and supporting business goals.

Responsibilities

• Leads intake, resource planning, and deadlines for the content department.
• Manages a team responsible for the building and publishing of content across all platforms.
• Establishes and optimizes content production workflows.
• Manages team’s tools, digital assets, and workspaces, ensuring appropriate tracking, and access.
• Works closely with internal teams and vendors on the implementation and maintenance of content management systems and self-help channels. (e.g., chatbot, self-help, etc.)
• Analyzes data and metrics to assess content performance.
• Develops and manages operational calendars that include cross-departmental deadlines between Marketing, Projects, and Change Management.
• Manages day-to-day relationships with cross-functional teams and vendors.
• Helps drive an engaging and cohesive digital content experience across all channels.

Qualifications

• 5+ years working in a digital content environment.
• Working knowledge of programming languages HTML, CSS, JavaScript, and jQuery.
• Advanced experience with content management systems, SaaS solutions and APIs ideally for WEM and Contentful.
• Experience with digital adoption platforms (e.g., WalkMe).
• Experience with chatbot solutions and building interactions, conversation flows and logic.
• Proficiency in Jira.
• Experience leading, managing, and mentoring a team.
• Experience working on digital projects with both creative and technical components.
• Self-starter with a proven ability to work independently and cross-functionally.
• Excellent leadership, communication, problem solving & troubleshooting skills.
• Strong critical thinker.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.