Description
We are looking for a Design for Service specialist off-road vehicules who wants to be on the forefront of BRP’s service experience design team and act as a key link between new product development teams and the global services organization. You will be working closely with multidisciplinary teams to determine the optimal service strategies for the products you are responsible for. You will also have the opportunity to lead the way and support Go-To market strategies in tight collaboration with our technical information team that is shaping the future of technical information and service content at BRP.
YOU'LL HAVE THE OPPORTUNITY TO:
- Support the NPD service lead in planning, defining, and presenting service and maintenance guidelines for off-road projects.
- Identify service use cases and failure modes to drive targeted service and troubleshooting procedures.
- Represent customer experience in engineering design reviews to ensure that serviceability and maintainability remain optimal.
- Conduct hands-on design for service reviews during different development phases.
- Identify parts, special tools, and procedures related to product maintenance and repair.
- Translate network needs to develop, validate, and improve the service and repair procedure.
- Act as a facilitator with teammates and internal stakeholders.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
- A technical college diploma in mechanical engineering with experience related to serviceability functions or relevant experience in serviceability and repairability with high interest in powersports, automotive or heavy equipment.
- Five (5) to seven (7) years of experience in motorsports.
- Mechanical skills in the service and repair of powersports vehicles.
- An enthusiastic team player who is passionate about vehicle repair and customer lifetime value.
- A demonstrated personal commitment to identifying and responding to customer needs and continually striving to provide the highest quality of service to our customers and business partners.
- Good adaptability and autonomy in an interactive and evolving environment.
- Organized, structured, rigorous, and able to set priorities on a regular basis.
- A strong communicator with collaborative skills to work efficiently in a cross-functional environment.
- The ability to use software such as Catia V5 or Solidworks with a good understanding of mechanics and 3D visualization would be an asset.
- Bilingual: French and English.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it:
- Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
- Generous paid time away: winding down is as important as creating the future of recreational products.
- Pension plan: we want to make sure you’ll enjoy retirement; we’ve got you covered.
- Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs.
- Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.
What about some feel good extras:
- Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.
- Summer schedule: time flies at BRP, so we hit pause to enjoy it.
- Holiday season shutdown: between Christmas and New Year’s, we close our facilities and refill on good times.
- Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together.
- Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
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