Description
We are seeking a program specialist, who will report to the team lead, voice of the customer and network. In this role, you will have a direct impact on capturing the experience of our customers and dealers to improve customer knowledge across the organization. You will work both on enhancing our current programs and on new initiatives.
YOU’LL HAVE THE OPPORTUNITY TO:
Design, develop, and ensure the implementation of various qualitative and quantitative projects in the customer's voice.
Lead as an expert in the global governance of our programs for operational and executive audiences.
Work closely with our team of analysts and external partners to transform the voice of the customer into actions.
Engage your stakeholders to sustain CX recommendations and develop them over time.
Develop work methods inspired by best practices in voice of the customer to improve the team.
More precisely, here are some projects you will be contributing to over the coming months:
Develop the annual strategy for our global dealer survey with stakeholders worldwide, from Sherbrooke to Sydney!
Contribute to enhancing our existing initiatives for our internal teams.
Contribute to identifying the team's key performance indicators and develop the communication strategy around our results.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
Previous experience in managing and strategizing a large-scale voice of the customer or marketing research program.
Confirmed experience with the CX Qualtrics platform or similar.
In-depth comprehension of NPS, CSAT, and CES metrics and marketing research standards.
Skilled at interpreting data and analyses to turn information into action.
Excellent verbal and written communication in English and French, given the international scope of our projects and participation in governance with stakeholders who do not speak French.
Well-developed analytical skills and strong attention to detail.
Comfortable working in a team, organizing work, and managing priorities.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it:
- Annual bonus based on the company’s financial results
- Generous paid time away
- Pension plan
- Collective saving opportunities
- Industry leading healthcare fully paid by BRP
What about some feel good perks:
- Flexible work schedule
- A summer schedule that varies by department and location
- Holiday season shutdown
- Educational resources
- Discount on BRP products
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
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