Front Desk Clerk (Hotel & Accommodations)

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

With 350 rooms and a maximum occupancy of 430, some of our guests are just passing through while others may stay for up to one year. This is no ordinary hotel operation. We are providing a service to the Canadian Armed Forces population, who are living, working and studying while staying with us.

The Front Desk Clerk maintains an inventory of vacancies, reservations and room assignments. They register arriving guests and assign rooms. They answer enquiries regarding hotel services and registration, provide information about services available in the community and respond to guests' complaints. The Front Desk Clerk compiles and checks daily record sheets, guest accounts, receipts and vouchers. They operate a cash register, debit and credit card swipe system and electronic door key system, and present statements of charges to departing guests and receive payment.

Education, Certifications and Licenses

High school diploma

Experience

In hotel reservations systems

In cash handling

In phone systems

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership

English Essential / Bilingual (English and French) an asset

Reading: None

Writing: None

Oral: Functional

Health Benefits: Employee and Family Assistance Program

Work Life Balance: Vacation pay

Retirement Planning: Group Savings Plans

Learning and Development: Free second language training

This is an on-site position with an assigned work location.

As soon as possible

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.