IS - Cloud Operations Administrator (Microsoft Office 365)

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Cloud Administrator manages and maintains our Microsoft Office 365 environment with an emphasis on security, collaboration, and operational efficiency. They administer core Office 365 services including Exchange Online, SharePoint Online, Teams, Intune, and OneDrive while implementing best practices for security and compliance. They develop migration strategies from on-premises environments to cloud services, configure collaboration tools to optimize business processes, and provide technical support across the organization. Additionally, they monitor service health, create comprehensive documentation, and train end-users to ensure maximum productivity and adoption of Office 365 features.

Education, Certifications and Licenses

College diploma or certificate in Computer Science, Computer Engineering, or a related field Azure Cloud Certification, an asset

Experience

Administer and maintain our Office 365 tenant, including Exchange Online, SharePoint Online, Teams, Intune and OneDrive

Manage user accounts, licenses, and security groups through Microsoft 365 Admin Center

Configure and maintain security and compliance features, including data loss prevention policies and information governance

Implement and manage email security, anti-spam, and anti-malware solutions

Design and implement SharePoint Online sites, document libraries, and workflows to streamline business processes

Configure and manage Microsoft Teams for effective collaboration, including teams creation, policies, and governance

Provide technical support and troubleshooting for Office 365 services and applications

Develop and implement migration strategies for on-premises workloads to Office 365

Create and maintain documentation for Office 365 services, processes, and procedures

Monitor Office 365 service health and address potential issues proactively

Train end-users on Office 365 features and best practices

Understanding of identity management, including Azure AD Connect and SSO implementation

Knowledge of Microsoft Intune and mobile device management

Excellent communication and end-user support capabilities

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership

English or French Essential, Bilingual (English and French) an asset

Reading: Functional

Writing: Functional

Oral: Functional

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

The selection process will be done virtually.

You may be eligible to receive a Scarce Skills Premium for this position as outlined in the attached IT Scarce Skills Compensation Agreement.

This temporary employment is expected to end on 21 April 2027.

21 April 2025

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.