Reservations Clerk

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

With 700 rooms and a maximum occupancy of 900, some of our guests are just passing through while others may stay for up to one year. This is no ordinary hotel operation. We are providing a service to the Canadian Armed Forces population, who are living, working and studying while staying with us.

Under the supervision of Front Desk Supervisor, the Reservations Clerk responds to all phone or e-mail reservation inquiries and provide confirmation in a timely manner. They will ensure all units requiring annual courses are contacted and group blocks are secured. They will arrange and issue all individual and bulk rations cards for incoming members and groups. They will ensure all financial information provided to data entry clerk is accurate and updated.

Education, Certifications and Licenses

College diploma or certificate in Hotel Management, Business Administration, or in a related field and some experience in the hospitality industry, or in a related field

OR

High school diploma and several years experience in the hospitality industry or in a related field

Experience

In hotel reservations systems

In hotel phone systems

In providing customer service

In using software for word processing, spreadsheets, presentations, databases, e-mail and Internet browsing

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English Essential, Bilingual (English and French) an asset

Reading: None

Writing: None

Oral: Functional

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

This is an on-site position with an assigned work location.

January 06, 2025

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.