Manager Network and Communication, Operational Technology

At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary 

The Manager, Network and Communication, Operational Technology is responsible for the production of detailed functional designs for solution subsystem components, whether based on a packaged solution or on custom development. The role works with product management, architecture, business, operations, and end users to understand the End-to-End architecture and requirements and flesh out a detailed design for the specific component or area of expertise. The incumbent collaborates with other Design teams to ensure consistency and practices-based approach across the entire subsystem. Moreover, the role is involved in the development, testing, integration stages up to the delivery and support to production. 

Main Responsibilities 

System & Software Design

Complete specifications, design, and software development of Network and Communication technology making up CN’s state-of-the-art mobile data centre  Support and enable planning, execution and delivery of multiple projects or product roadmap advancements  Evolve solutions with new applications, virtualization of existing products and evolution of technology to enable the CN automation roadmap, in partnership with Product Management  Develop strong partnerships with Mechanical, Infrastructure, Supplier Management and support organizations  Provide input into vendor roadmaps to evolve technologies aligned with CN’s vision   Track new industry technology trends and demonstrate proficiency in their application   Provide innovative solutions to improve CN’s operations 

Delivery and Quality

Work with Project Managers during the project to identify design, build, quality assurance lab and field-testing deliverables with associated estimates   Work with the Development team to ensure design is fully understood and developed with high quality  Apply and ensure compliance with all appropriate CN Information and Technology (I&T) standards (e.g., Security, Architecture, Project Delivery Methodology, Sarbanes-Oxley (SOX), Telecom, Software Engineering)  Define the deployment plan of the software and hardware in the project with the business and support Quality and Assurance (Q&A) from Engineers from a technical subsystem product owner perspective  Provide high quality executive presentations to senior management and business partners, especially for project steering committee meetings  Commit and be accountable to project deliveries  Handle and be accountable for suppliers’ scope of work in partnership with supplier management that involves multiple organizations within CN  Monitor progress and produce status report  Ensure project deadlines, quality standards, and cost targets are achieved  Work with cross-functional teams to support positive interdepartmental partnerships  

People Management

Partner with Human Resources (HR) to bring new talent to the organization   Create and enable a positive work environment through frequent coaching and build connections with employees   Handle staff, workloads, and provide creative solutions in a dynamic environment  Provide coaching and feedback to staff and define goals in support of team objectives  Develop team performance and set direction for goals and development of employees, conduct succession planning, and handle training requirements  Complete employee annual performance reviews 

Working Conditions 

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires minimal travel (10%) within Canada and the United States (U.S.).  

Requirements 

Experience 

Management in Technology Systems and Software Development  Minimum 15 years of experience in technical leadership management roles involving technology systems and software development   Minimum 10 years of overall work experience   Minimum 5 years demonstrating leadership qualities or overseeing deliverables  Experience in system design, software development, integration, testing and delivery of high-quality products  Experience of complex Network and Communication system development and software development in a large corporation  Expertise in design and delivery of embedded systems that are part of large Internet of Things (IoT) applications  Experience on definition activities and good on estimating and planning skills   Experience in a complex cross-functional organization and political environment to deliver complex end-to-end projects   Significant experience in applying a structured systems engineering approach (V-model)  Experience in working with Agile and Development Operations (DevOps) development organizations to handle backlog and team’s sprints*  Experience Managing Life cycle of delivery of complex software solution*  Experience with executive presentations* 

 

*Any experience for these above would be considered as an asset 

Education/Certification/Designation 

Bachelor's Degree in Computer Science, Engineering or equivalent work experience  Project Management Professional (PMP)* 

*Any designation for these above would be considered as an asset 

Competencies  

Sets goals that are consistent with CN's plan and takes responsibility for achieving results   Shares timely information within and across functions to get things done effectively   Demonstrates analytical thinking and a broad vision when making decisions   Addresses risks in a timely manner to eliminate them   Innovates through problem solving   Possess organizational, time-management and prioritizing competencies   Inspires others with impactful communications and adapts to the audience through speech and writing   Demonstrates good judgment in decision making and makes difficult and timely decisions   Is inspirational and innovative   Prioritize individual development and continuous learning   Deals with pressure and change by staying calm to quickly adapt to changes   Builds a relationship with clients and provides valuable services  

Technical Skills/Knowledge 

Knowledge of System, Software Engineering and Design Principles  Knowledge of state-of-the-art technologies:  Electronic control systems, reliability, safety-critical systems, embedded environment, and cybersecurity  Knowledge of Positive Train Control (PTC), Closed-circuit Television (CCTV),  and Global Positioning System (GPS)   Knowledge of Networks and Communication between the locomotive and a back-office solution  Knowledge of networking topologies, protocols, and various communication stacks  Strong knowledge of I&T environments and corporate infrastructure  Proficient in documentation of complex concepts such as impact analysis, security models, performance and capacity planning, and strategic technical decision 

 About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.