Site Reliability Engineer

As a Specialist in site reliability engineering on the National Bank Data Protection team, you will ensure the operational reliability of data protection assets. With your experience and knowledge in the operational management of high-availability assets (HA), you will have a positive impact on the Bank's stability and reputation with its internal and external users.
Your role:

• Oversee the operation, maintenance, and ongoing development of data protection assets for the entirety of their life cycle
• Manage operational requests
• Put in place the processes needed to meet the Bank's operational demands
• Work with the PO to ensure operational tasks are sent to the development teams
• Manage IT operations
• Manage 24/7-support teams
• Organize fire drills for support teams
• Manage incidents and organize incident postmortems
• Manage recovery exercises (DR)
• Manage vulnerabilities
• Act as a model for operational excellence
• Act as a technical authority on monitoring practices
• Create the operational excellence roadmap and keep it updated
• Centralize monitoring practices
• Guide the System team to achieve its operational excellence objectives
• Apply SRE theory and practices
• Implement service level objectives (SLOs) on assets
• Work with the teams to follow up on SLOs
• Implement error budgets & budget overage policies
• Understand and contribute to architecture design to enable efficient operation and high availability of the technology solutions deployed
• Identify and implement tools and automations to optimize the operation of data protection services and assets
• Measure data protection assets and address issues that prevent performance objectives from being met

Your team:

• Working in the Information Security Delivery - Data Protection sector, you will join a team of 30+ colleagues and report to the Data Protection Asset Portfolio Manager. Our team stands out for its delivery quality, expertise, and the stability of its assets in data protection production.
• We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses, and collaborating with colleagues who have varied profiles and expertise.

Prerequisites:

• Bachelor’s degree and 5 to 7 years of experience
• You have concrete experience in the operational management of high-availability assets
• You have already implemented SLOs on various assets
• You know the procedures involved in security ceremonies
• You understand continuous integration and deployment (CI/CD) and Agile teamwork
• You embrace the DevSecOps culture
• Knowledge of one or more of the following is an asset:
• AWS/Azure cloud services
• Kubernetes, GitHub Actions, Ansible, Terraform, Jenkins
• HashiCorp Vault
• PKIs (Microsoft ADCS, AWS PCA)
• JAMF, Entrust/GlobalSign
• HSMs (Utimaco, Atalla, NCipher, Payshield)
• Netskope, QoHash

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!