Banking Support Officer

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

• Putting people first and building relationships with intention

• Seeking out and embracing new ideas

• Believing that how we do things is as important as what we do

CWB Bank

Put a new spin on your banking career

Our core focus is to become the best full-service bank for business owners in Canada. How do we do this? By delivering a proactive client experience through highly personalized service, specialized expertise, and customized solutions. And we do all this with an unrivalled sense of urgency that our clients love about us.

The opportunity

We are looking for change makers. Process enthusiasts. Future leaders. Performance focused go-getters who are looking to accelerate their careers. Our Centralized Operations Group in Banking Support is a team that thrives on idea-sharing, collaboration, respect, caring, and camaraderie. Our Banking Support team is growing, and we have multiple roles to fill!

In the role of a Banking Support Officer, you will administer the processing of any transactions that support our branch network. This includes activities related to payments, deposits, cash management products, registered products, and estates. Trust us - it’s more exciting than that just made it sound. There is no better training ground for a career in Finance.

What you’ll be doing

• Financial transactions. Executing financial transaction activities related to registered products (RRSP, RRIF, TFSA), payments (wires, EFTs, cheques, bill payments, etc.), deposits (remote deposit capture, NDDS, etc.), cash management products (CAFT, Business Online Banking, Online Wires, Business Visa, Corporate RDC), and Estate’s administration.
• Risk. Work with high risk and high client impact processes, including large dollar transactions, and transactions with tax implications for clients.
• Documentation. Maintenance of long-term document control and electronic reporting for all applicable tasks.
• Operations optimization. Proactively address potential procedure enhancements and best practices, sharing with management and peers.
• Privacy. Ensure that the confidentiality of the Bank and its customers in maintained by routinely securing all documentation during non-business hours and is aware of and adheres to employee code of conduct.
• Collaboration. Provide direct support to the CWB branch network, to enable them to deliver a “best in class” customer experience.
• Performance measures. Regularly review SLA targets in collaboration with individual leader to ensure client needs are met.

Who we’re looking for & what you’ve done

• Thirst for knowledge & understanding underpins all that you do. You are curious by nature and love solving puzzles.

• Numbers bring you joy. You find comfort in knowing that every math problem has a right answer.
• Basic finance. You hold a bank account & know how it works. Money in, money Customer service is a real thing - and it gets results when done right. You’ve gained some experience in this space, and you know the difference between good service & bad service. You know the difference in how it feels.
• Hard work? No problem. You are happy to roll up the sleeves to get the job done - and you’ve been known to have fun doing it too. Especially when hard work is recognized and rewarded.
• Life is journey and along the way, you’ve learned how to do things better, faster, and smarter. You know what to prioritize to get things done and what tasks are just unnecessary steps. You have a system, and it works.
• Communication is key. You can convey messages & communicate clearly and professionally.
• Tech Savvy. You’ve held a device in your hand since pre-school. You learn, understand, and adapt to new technology and software with ease.

Get hired. Work hard & perform. Grow. Get recognized. Repeat.

• Raise your hand. Go above and beyond, get involved in projects, identify potential efficiencies, and dig deeper into the details. Make an impact.
• Pay attention to the details. Minimize risk, by ensuring compliance with policies and regulatory requirements in all areas of banking and operations.
• Provide the wow. We are obsessed with our clients' success and a commitment to providing unrivaled client experience. Perform & deliver results consistently.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterston Human Capital’s Most Admired Corporate Cultures Hall of Fame.

Wellness matters. We offer an award-winning benefits package that includes:

• Hybrid work environments
• Everyday flexibility
• Generous company-funded health coverage
• Health care spending account
• A flexible wellness program
• generous time-away options to unplug, rest & recover

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services
• Mentorship
• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

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As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

* Position closes at 12:01am on the close date identified below.