Mailroom Clerk and Receptionist

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

• Putting people first and building relationships with intention

• Seeking out and embracing new ideas

• Believing that how we do things is as important as what we do

Everyday flexibility. Collaborative connections.

In-office work environment

Location: Edmonton, AB

For additional information, please contact the recruiter for a complete job description.

All applicants are welcome, and we expressly encourage applicants to apply who identify as women, persons with visible and invisible disabilities (including physical, mental, sensory, learning impairment, etc.), Indigenous Peoples (including First Nations, Metis and Inuit), 2SLGBTQ+ and/or racialized persons. At CWB we believe that inclusion has power, and we’re always looking for unique perspectives to add to our teams. We have a culture that thrives on idea-sharing, collaboration, respect, caring and camaraderie. If you have a voice to add to the conversation, we’d love you to apply. All applicants are considered as part of an equitable and fair selection process.

Our Corporate Services Team is seeking a highly motivated individual, who is client focused and detail oriented. The Mailroom Clerk and Receptionist will support and assume oversight over the Mailroom and Corporate Office Reception from a coverage perspective. The ability to handle multiple competing priorities will be key to success in this role. If you thrive in a high volume, fast paced, dynamic environment, please read on for more details.

Print Services

• Process scheduled and on demand print/mail out projects through the operation of high-volume mail equipment such as folder/inserters, and postage machine.

• Verify all printed material is printed and inserted correctly. Troubleshoot print files if necessary.

• Perform quality checks to ensure accuracy and require output is to specifications prior to releasing to Canada Post; taking corrective action when necessary.

• Deliver print/mail jobs within established timeframes. Maintain logs of all work submitted and completed. Produce electronic statement of mailing

• Liaison with internal departments advising on available services and turnaround times.

• Ensure equipment such as copiers, folder/inserter and postage machine are properly maintained. Troubleshoot issues and call for repair assistance when required. Includes replacing toner, locating paper jams, cleaning.

• Ensure paper stock, envelopes, and other supplies and toners are adequately stocked.

Mail & Courier Support

• Responsible for the sorting, collection, coordination, tracking and distribution/preparation of all incoming/outgoing mail, registered mail, deliveries, and local couriers.

• Responsible for any incoming mail issues, including identification, resolution, escalation, referral, and any necessary follow up.

• Collaborate with other internal departments and participate in project teams members to find mail/courier solutions and efficiencies.

• Coordinate workflow within the team, including prioritizing jobs and delegating duties to team.

• Ensure postage is charged to appropriate cost centres and provide any cost allocation by chargeback codes for postage.

• Monitors postage and shipping supplies to predict when reorder levels will be reached.

• Handle sensitive and/or confidential documents and information.

• Identify all unknown documents in timely manner and create procedures to for future reference.

• Manage and maintain Mailroom Operating Manual.

Administration

• Ensure all authorized and approved Mailroom invoices are paid in a timely manner.

• Receive invoices, validate to budget, and prepare payment coding instruction details for Accounts Payable, ensuring the proper signatory authorizations are obtained.

• Charge expenses to appropriate cost centers by analyzing the invoices and reallocation of expenses for intercompany billings.

• Communicate with vendors and intercompany departments regarding invoices, issues, and respond/resolve discrepancies

• Create and maintain various spreadsheets for tracking and reporting purposes.

• Verify and ensure accurate records of invoices are kept.

• Maintain Business Continuity Plan.

• Clearly document standards, processes and procedures for Mailroom and other areas as requested.

• A part of this role is to provide backup support for Corporate Office and Wealth Management Reception Coverage

Skills and competencies that will take you further

• Some post-secondary education and/or learning courses preferred.

• Minimum 2 - 5 years of experience working in a mail/print position.

• Experience with high-speed envelope inserting is an asset

• Knowledge of Canada Post regulations and rates would be an asset.

• Ability to operate and troubleshoot mailing and labeling equipment.

• Knowledge of postage meters and operating various types of other office equipment.

• Experience processing invoice and using COUPA is an asset.

• Familiarity with Business Continuity would be an asset.

• Supervisory experience.

• Experience with Pitney Bowes Connect+3000 postage machine and Di950 folder inserter is an asset.

• Advanced knowledge of MS Office (MS Excel and MS Outlook, in particular) Excel and Word.

• Portray a team player and a “can do” attitude at all times.

• Excellent time management skills and ability to multi-task and prioritise work

• Ability to work independently, handle multiple tasks, set priorities and schedule; handle our fast-paced environment and meet deadlines

• Strong communication skills and confidence to liaise with all levels of the organization as well as external suppliers/customers.

• Ability to make independent decisions and resolve challenges.

• Make decisions guided by common sense and sound business judgement.

• Excellent attention to detail and problem-solving skills.

• Strong organizational and analytical skills.

• Excellent written and verbal communication skills.

Wellness matters. We offer an award-winning benefits package that includes:

• Hybrid work environments
• Everyday flexibility
• Generous company-funded health coverage
• Health care spending account
• A flexible wellness program
• generous time-away options to unplug, rest & recover

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services
• Mentorship
• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

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As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

* Position closes at 12:01am on the close date identified below.