Salesforce Administrator - Burnaby BC

Who we are? Cansel helps clients capture, transform, and manage data leading to increased field to finish efficiency and profitability.

Position Summary

We are seeking a Salesforce System Administrator to join our Business Systems team at Cansel’s Head Office in Burnaby. The Salesforce Administrator will be responsible for the executing the day-to-day configuration, support, and maintenance of our CRM platform. As a self-starter, you will work within Salesforce on maintaining system health, supporting users, and delivering improvements.

In this role, you will...

• Serve as the lead system administrator for the Salesforce.com environment with 350 users
• Handle all administrative functions including role, profiles, permission sets, configuration, reporting, and dashboards
• Complete regular internal system audits and prepare for upgrades
• Perform the evaluation, planning and completion of new system requests
• Support sales operations and account data governance team
• Work with Business Analysts to review requirements and suggest solutions
• Support end users performing UAT for new functionality
• Effectively communicate development requests to external Salesforce Consultants
• Test and deploy new salesforce functionality delivered by external Salesforce Consultants
• Follow release management process for any production changes
• Work in collaboration with our business, systems and functional analysts to implement and sustain the integration between our CRM and ERP

About you...

• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, and custom views
• Ability to identify and explain Salesforce.com data, objects and functionality
• Practical understanding of CRM best practices and functionality
• A demonstrated ability to understand and articulate business requirements
• You are willing to work in a collaborative environment, where you support your team to solve problems and continuously grow as an individual and as a team

EXPERIENCE REQUIRED:
• Minimum 4 years of progressive experience as a Salesforce.com administrator
• Salesforce Administrator Certifications: ADM201 and ADM211
• Sales Cloud, Service Cloud, and Developer certifications preferred
• Experience in implementing/maintaining core solutions for several companies with differing end-to-end sales cycle
• Experience with Lightning, ideally with experience migrating from Classic to Lightning
• Experience with Service Max desired

SKILLS/COMPETENCIES:
• Analytical - Synthesizes complex information; Collects and researches data; Uses intuition and experience; Designs workflows and procedures.
• Problem Solver - Identifies and resolves problems promptly; Gathers and analyses information skillfully; Develops alternative solutions.
• Collaboration - Effectively builds and maintains relationships with team members, end users, and stakeholders within the company. Contributes to team and company success. Maintains flexibility and adaptability.
• Experience using Zendesk and Jira

Bonus points

• Candidate will have experience with REST and SOAP API (highly desirable)
• Hands on experience in on Apex classes, Asynchronous Apex, controllers, Triggers, Visualforce pages, Web Services (SOAP and REST), Apex Callouts, Unit test classes, Salesforce Security model and lightning components
• Knowledge of SAP ERP, Optimizely Configured Commerce or Dell Boomi would be an asset

Why choose us? In addition to the strong growth culture of the company, Cansel offers:

1. Competitive compensation package. (salary range from $80K - 90K$)
2. Uncapped Commission incentives for the sales team.
3. Flexible extended health and dental benefits program.
4. Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
5. Access to Virtual Medical Care
6. Access to Virtual Mental Health Services
7. Employee Assistance Program (EAP)
8. Access to on-line pharmacy
9. Employee Share Ownership Plan
10. Company vehicle program for Sales Reps.
11. Peer to Peer Recognition Program
12. Employee Referral Program.
13. Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
14. Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
15. Preferred rates on some gym memberships.
16. Generous long service reward program.
17. Access to Luxury Corporate vacation properties
18. Scholarship Program for Employee’s Children
19. Corporate Fundraising events

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.

All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.