Department Secretary - Ontario Structured Psychotherapy Program-camh

The Access to Care Program is currently seeking a full-time, contract (1 year) Department Secretary to work within the Ontario Structured Psychotherapy Program (OSP). Reporting to the Senior Manager, the successful candidate will work primarily for OSP with additional responsibilities for other clinics within Access to Care. This position requires a considerable degree of client contact, both in person and on the telephone as well as exercising the utmost discretion in maintaining confidentiality. Your accountabilities will include, but will not be limited to, reception duties for clinics on the floor, checking clients in for appointments, triaging incoming telephone inquiries from clients, families and community agencies/physicians, booking client appointments, management of daily clinical service schedules and other administrative duties as assigned.

You will conduct I-CARE Scheduler and Power Chart data entry and register clients, all while ensuring the accuracy of the data. You will be preparing and managing clinical charts, filing and photocopying clinical documents, and ordering medical and administrative supplies. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. You may also be required to perform other related duties as needed and work day, evening and weekend hours. This position is located at the Queen Street site.

The successful candidate will possess a one-year Community College diploma in Office Administration or a related discipline, plus two (2) years secretarial/administrative experience. A diploma in medical administration is considered an asset. You will have sound analytical, problem-solving skills, multi-tasking skills and also possess strong administrative skills, including the ability to maintain accurate records, familiarity with accounts payable/receivable, and general office management. You must be proficient with web-based databases and programs, Microsoft Office applications such as Word, Excel, PowerPoint, and the Internet. Familiarity with Cerner software systems, OHIP billing as well as electronic patient charting is essential. You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be able to work collaboratively within a fast-paced and dynamic team environment. Experience with database management would be considered a further asset, as would experience in client services. Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care, is also necessary. Understanding of medical and pharmaceutical terminology is an asset. As the successful candidate, you must have experience dealing with clients/staff/external agencies from diverse cultural and ethnic backgrounds, and demonstrate high levels of interpersonal skill and diplomacy. Bilingualism (French/English) and/or proficiency in another language would be an asset.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.