Program Manager, 9-8-8 Service and Operations – 9-8-8: Suicide Crisis Helpline-camh

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health is Health.

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On November 30, 2024, 9-8-8 was launched in Canada as a new national three-digit number for suicide prevention and emotional distress. In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, and has acted in this capacity to lead and coordinate the implementation of 9-8-8 and manage the operations and post-launch activities. As of November 2023, this ground-breaking new service is available 24/7/365, in English and French, and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities, provinces, territories and building on our work on Talk Suicide Canada, to deliver this high quality, evidence-based, equitable suicide prevention service to Canada.

9-8-8: Suicide Crisis Helpline is seeking a full-time, permanent Program Manager, Service and Operations, to play a critical role in ensuring the effective and efficient operation of the 9-8-8 service. Reporting to the Director, 9-8-8 Service and Operations, the Program Manager, Service and Operations is responsible for managing interest holder relationships, implementing change management strategies, overseeing program education, standard operating procedures for the network and department, quality improvement, and supporting 9-8-8 user experience and supporting partner experience. The ideal candidate will have strong leadership, strategic planning, and risk management experience to support the program’s ongoing success and continuous improvement.

Key Responsibilities

Interest holder Management & Funder Relations

Change Management & Risk Compliance

Quality Assurance & Continuous Improvement

Human Resource Planning & Management

Budget Management & Resource Allocation

Work Environment & Expectations

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